Program Director (The Machine)

WHAT YOU'LL DO

• Build detailed budget and scoping estimates (Gantt timelines, phase summaries, seat-load estimates, shared vs. net-new build ledgers) for enterprise clients
• Partner directly with Sales and Sales Enablement on proposal development, RFP responses, and implementation planning materials
• Translate sold scope into realistic delivery assumptions before contracts are signed, flagging timeline, staffing, or cost risk in commercial commitments
• Maintain reusable estimation and pricing templates so proposals reflect actual delivery capacity and historical build effort
• Lead delivery for the Machine Implementation team end to end: onboarding new clients, staffing pods, sequencing build phases, and managing the handoff from Sales into Machine Implementation
• Track team operations, to include productivity, blockers, delivery velocity while working to remove obstacles so implementation milestones hit sold timelines
• Manage staffing and resourcing reconciliation for implementation work across org chart and our internal staffing-tool sources
• Serve as the accountable owner for client satisfaction across active implementations, and the primary point of escalation when delivery experience diverges from expectations
• Establish a consistent cadence of client check-ins, health scoring, and satisfaction tracking across the implementation portfolio
• Close the loop between what was scoped/sold and what clients experience during onboarding, feeding lessons back into future proposal and budget templates
• Partner with account and product leadership on renewal risk and expansion opportunities surfaced through delivery health signals

WHAT YOU'LL NEED

• Significant team leadership experience in a software implementations environment
• Track record building commercial/budget artifacts (Gantt charts, staffing plans, cost estimates) that hold up under delivery conditions
• Experience managing distributed, cross-regional teams and coordinating across time zones
• Direct experience owning client satisfaction outcomes; a proactive, direct communicator who surfaces bad news early
• Capability with AI tooling to enable yourself and your team to work more efficiently without generating workslop
• Working fluency with delivery/ops tooling (e.g., spreadsheets, Airtable, Workfront/Maconomy or equivalent PSA tools, Jira) and comfort reconciling data across multiple systems of record
• Prior experience supporting a sales or proposal process directly (RFPs, SOWs, scoping)

NICE TO HAVE

• Experience in an agency or consulting environment supporting multiple client implementations in parallel
• Experience with AI-enabled products and the staffing/build considerations specific to them
• Hands-on experience with recruiting and org-planning tools such as Figma FigJam and Airtable