NetSuite Suite Projects Pro System Administrator

About CPI

CPI is an analysis and advisory organization with deep expertise in finance and policy. Our mission is to help governments, businesses, and financial institutions drive economic growth while addressing climate change.

With a team of experts across seven international offices, including a strong presence in emerging markets and developing economies, CPI is a leader in tracking sustainable investment trends, identifying innovative business models, and supporting the solutions that can drive the transition to a low-carbon, climate-resilient, inclusive economy. We are unique in our focus on finance, our ability to get the right people to the table, and our analytical rigor.

About the role

The NetSuite SuiteProjects Pro System Administrator will be responsible for maintaining and managing CPI’s NetSuite SuiteProjects Pro environment, ensuring that project and resource data remain accurate, up-to-date, and compliant with organizational standards. This role will provide day-to-day system support, manage user access and configuration, and work closely with Operations, Finance, and IT teams to ensure smooth system adoption across the organization.

The ideal candidate is highly detail-oriented, enjoys working with data and systems, and has a strong service mindset to support staff queries and drive efficient system usage.

Key Responsibilities

• Manage and maintain the NetSuite SuiteProjects Pro (Formerly Net Suite OpenAir) system, ensuring data accuracy and integrity.
• Configure, test, and update system settings, workflows, and permissions as required.
• Provide first-line user support, resolving issues and queries in collaboration with the Operations and IT teams.
• Monitor and maintain project, resource, and timesheet data, ensuring consistency across departments.
• Develop and maintain dashboards, reports, and analytics to support operational decision-making.
• Coordinate with the vendor (Xero/Oracle NetSuite/OpenAir) for upgrades, enhancements, and troubleshooting.
• Managing large data imports and updates manually and via integration manager.
• Manage a SuiteProjects pro system where financial data is not held in NetSuite and integrates with CPI’s
• Conduct user training and onboarding sessions, ensuring consistent use of the platform.
• Create and maintain management processes in the system including data checking and validation.
• Create and maintain system documentation, SOPs, and data dictionaries.
• Identify opportunities to improve system efficiency and user experience.

About You: Competencies and Experience

• Bachelors or Masters in Computer Science/IT systems Management and/or Business Administration, Engineering, and/or relevant certifications or professional experience.
• Overall, 6 years of relevant experience in system administration or operations roles with ERP, PSA, or project management tools such as NetSuite Suite Projects Pro, NetSuite, SAP, or Oracle.
• Demonstrated experience in data management, reporting, and workflow configuration.

About You: Skills

• Strong Excel skills particularly for data transformation, cleaning and validation, including formulas, text formulas, XLookup and pivot tables.
• Experience working in small set up and managing projects independently with limited supervision.
• Experience working in multi-country or global organizations preferred.
• Experience creating documentation, and training users in IT Systems and processes.
• Familiarity with reporting tools (Power BI, Tableau, etc) is a plus.

About You: Personal Attributes

• Confidence to engage with a wide range of stakeholders and explain technical concepts to non-technical users.
• Excellent organizational skills and a proactive, organized, and innovative approach to problem solving.
• Customer-service orientation with the ability to manage queries efficiently.
• Ability to manage multiple priorities and deliver within timelines.
• Strong attention to detail and commitment to data accuracy.