Associate Product Manager

About ClickPost:

Since 2017, ClickPost has been the post-purchase intelligence platform that turns logistics complexity into a competitive advantage for the world's leading retailers, including Walmart, Nykaa, Mars, Adidas, Bluestone, GIVA, Kapiva, and 600+ brands across India, Southeast Asia, the Middle East, and North America. Through a single API, our platform manages tracking, exceptions, and returns across 700+ pre-integrated carriers, with AI allocating every shipment to the optimal carrier and resolving delivery issues before orders fail.

And we're not standing still. We're actively building the agentic layer for post-purchase, from AI voice agents like Parth to a growing suite of agents that resolve delivery exceptions, confirm orders, and recover lost sales. This is real, in-production AI, live with customers today.

We process 50M+ shipments every month, helping brands cut failed deliveries and "where-is-my-order" queries while converting more returns into exchanges.

We're one of the rare companies operating at the intersection of cutting-edge AI, enormous scale, and a brand respected across the global SaaS and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed, plus a team that includes several ex-startup founders, make this a place that's both fast-moving and rich with opportunities to learn. Our vision is to become the global standard for post-purchase intelligence, where logistics complexity never limits a brand's growth.

About the Role:

This is a high-ownership APM role for someone who wants to learn about a product by doing - across discovery, execution, and delivery. You will work closely with senior PMs, engineers, customers, sales, and ops teams, owning outcomes end to end.

What You’ll be doing:

• Own product discovery for assigned problem areas by leading customer calls, defining requirements, and mapping end-to-end operational workflows
• Drive prioritization inputs by synthesizing customer pain points, business impact, and technical constraints to influence roadmap decisions
• Own pre-sales product engagements including demos, API walkthroughs, and prospect-specific solution design in partnership with sales
• Act as the product owner for onboarding and customer success, unblocking teams, resolving product gaps, and driving faster customer adoption
• Serve as the quality owner for releases by leading rigorous UAT, validating real-world edge cases, and ensuring production readiness with engineering
• Analyze product usage and operational data to identify inefficiencies, improvement opportunities, and high-impact product bets
• Build internal tools, automations, and workflows that materially reduce onboarding time and manual effort

What you have:

• You MUST have a High Agency which means you are proactive and can take actions without being told what to do.
• Strong systems thinking with the ability to reason about trade-offs and second-order effects
• Structured problem-solving- able to breakdown complex problems and reason from first principles
• Comfortable working with APIs, Postman, debugging, and QA processes
• Proficient with APIs testing, integration experience wth tools like postman.
• Ability to build internal tools using modern AI tools (Claude, Cursor, Lovable, etc.)
• High bar for UI/UX, product taste, and clarity
• Proficient with SQL
• Proficient in prompt engineering and AI-first workflows
• Clear written and verbal communication
• Curious, humble, ambitious, and comfortable operating in ambiguity
• Creative, resourceful, and willing to hustle when required

Qualifications:

• Bachelor’s degree in engineering from a top-tier institution
• 1–2 years of experience in a fast-paced environment
• Prior exposure to logistics or supply chain is a strong plus
• Comfortable visiting darkstores, warehouses, stores and working close to on-ground operations

Perks & Benefits:

We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.

• Competitive salary package with performance-based bonuses.
• Comprehensive health insurance coverage for you and your dependents.
• Flexible working hours with Hybrid work arrangement.
• Generous leave policy and time off.
• Continuous learning and professional development opportunities.
• Employee assistance program for mental health and well-being support.
• Supportive and inclusive work culture promoting diversity and collaboration.