Account Manager

The Role

We are looking for a driven and experienced Senior Account Manager – Renewals to own renewals and revenue retention across a portfolio of high-value enterprise accounts. The role will focus on maximizing renewal revenue through strategic negotiations, price hikes, usage monitoring, and identifying upsell and cross-sell opportunities. The ideal candidate should have strong enterprise account management experience, excellent negotiation skills, and a good understanding of tax and regulatory compliance in the Indian B2B landscape.

Key Responsibilities

• Renewals & Revenue Retention: Own the end-to-end renewal lifecycle for enterprise accounts, drive timely renewals, ensure high retention, and negotiate contract renewals with appropriate price increases.
• Revenue Growth: Identify and execute upsell and cross-sell opportunities across Clear's product portfolio, including GST, E-invoicing, TDS, and Corporate Tax.
• Usage & Billing Management: Monitor product usage, identify overages against contracted limits, and ensure appropriate billing in line with the Letter of Engagement (LOE).
• Strategic Account Management: Build long-term relationships with senior stakeholders, including CFOs, Finance Heads, and Tax/Compliance leaders, to strengthen partnerships and drive account growth.
• Negotiation & Escalation Management: Lead commercial discussions, handle renewal objections and client escalations, and collaborate with internal teams to ensure timely resolution.
• Account Planning & Reviews: Develop strategic account plans, conduct Quarterly Business Reviews (QBRs), and present product value, usage insights, renewal proposals, and expansion opportunities.
• Compliance & Product Knowledge: Maintain a working understanding of Indian tax and regulatory compliance, including GST, TDS, and Income Tax, to communicate product value effectively.

Required Skills & Qualifications

• 3+ years of experience in B2B enterprise account management, renewals, key account management, or enterprise sales, preferably in SaaS, Fintech, or compliance technology.
• Proven track record of achieving renewal and revenue retention targets, negotiating price hikes, and driving upsell/cross-sell revenue.
• Experience managing large enterprise accounts and negotiating commercial contracts with senior stakeholders.
• Strong communication, presentation, objection-handling, and negotiation skills.
• Working knowledge of Indian tax compliance, particularly GST, TDS, and Income Tax, is preferred.
• Strong analytical skills to track product usage, identify overages, and support usage-based billing.
• Familiarity with CRM tools such as Salesforce and strategic account planning.
• Bachelor's degree in Business, Finance, or a related field preferred.
• Mandatory: Willingness to work from the office in Bengaluru.