Senior Delivery Manager

About the role:

As a Senior Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Own the delivery plan, sprint cadence, milestones and dependency map across parallel workstreams
• Run delivery governance: weekly status, steering committee updates, the RAID log and financial tracking
• Manage scope against the contractual baseline, and raise and negotiate change requests when work moves outside it
• Lead and coordinate architects, engineers, AI and conversation designers, business analysts and QA, including planning when people join and roll off
• Chase and escalate client dependencies such as system access, environments, data and sign-offs, and clear blockers early
• Build and maintain relationships with client sponsors, product owners and system owners
• Plan and run user acceptance testing, defect triage, release readiness, go-live and hypercare
• Agree acceptance criteria upfront and tie milestone sign-off to them
• Set up how benefits will be measured after go-live, in agreement with the client
• Make sure the team meets client onboarding, access and security requirements, including leaver and access audits

Requirements:

• Agile delivery across workstreams that move at different speeds, such as platform build and product or conversation design
• Programme planning across parallel streams, including critical path and dependency management
• Executive stakeholder management and clear, early escalation
• Risk, issue and change management
• Test and release management, including UAT planning and go/no-go decisions
• Enough technical fluency in APIs, cloud and AI or data platforms to challenge estimates and understand why a dependency matters
• 10 or more years in technology delivery, including 5 or more years leading programmes with teams of 10 or more
• A track record of delivering fixed-price, multi-stream programmes in large, matrixed enterprises
• Consulting or professional services background with direct client ownership

Desirable:

• Experience on contact centre, customer experience, conversational AI or automation programmes
• Experience working with enterprise procurement and contingent worker controls
• Delivery certifications such as PMP, PRINCE2, SAFe or Scrum Master

Personal skills:

• Direct and calm under pressure, and comfortable saying no and holding scope
• Escalates early and clearly, rather than absorbing risk quietly
• Builds trust with both client and delivery teams, and keeps both informed without needing to be chased

What’s in it for you?

Strong community: Work alongside top professionals in a friendly, open-door environment Growth focus: Take on large-scale projects with a global impact and expand your expertise Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.