Personal Injury Intake Lawyer

Position Summary:

The Senior Personal Injury Intake Lawyer serves as the legal subject matter expert (SME) within the Intake Department while also functioning as a high-performing sales closer. This position is designed for an attorney licensed and practicing in a country outside of the United States with a minimum of four (4) years of experience in personal injury law and case management.

Minimum Qualifications:

• Licensed attorney in a country outside of the United States.
• Minimum of 4 years of experience handling personal injury cases.
• Strong background in case management and legal analysis.
• Proven ability to communicate legal concepts clearly and confidently.
• Demonstrated success in sales, client intake, or client relationship management.
• Strong leadership, problem-solving, and process improvement skills.

Key Responsibilities:

• Serve as the primary legal resource for the Intake Department.
• Provide guidance to Intake Specialists on legal questions, case eligibility, and issue resolution.
• Stay current on personal injury laws, state-specific requirements, and industry best practices.
• Educate the intake team on legal updates and practical application during client consultations.

Sales and Client Conversion:

• Conduct consultations with prospective clients and effectively communicate the value of legal representation.
• Utilize consultative sales techniques to maximize client retention and conversion.
• Achieve a minimum performance goal of 10 signed clients per week.
• Assist Intake Specialists with difficult or high-value consultations to improve closing percentages.

Pending and Under Review Management:

• Take ownership of cases that are in Pending or Under Review status.
• Review pending files to identify obstacles preventing retention.
• Contact prospective clients to address concerns, answer legal questions, and convert pending matters into signed cases.
• Work collaboratively with the Intake team to reduce pending inventory and improve overall conversion metrics.

Case Management Support:

• Review case facts for completeness and legal viability.
• Ensure proper documentation and accurate case information prior to file acceptance.
• Identify issues requiring attorney review and escalate appropriately.
• Assist in developing best practices for case evaluation during intake.

Problem Solving and Operational Excellence:

• Resolve complex intake and client-related issues efficiently.
• Identify workflow inefficiencies and recommend process improvements.
• Support management with quality assurance initiatives and legal compliance.
• Assist with special projects that improve department performance and client experience.

Standard Operating Procedures (SOPs):

• Partner with Intake Management and Team Leads to create, update, and maintain Standard Operating Procedures.
• Ensure SOPs reflect current legal standards, operational processes, and best practices.
• Assist in training staff on newly implemented procedures.

Attorney Collaboration:

• Coordinate and participate in monthly meetings with supervising attorneys.
• Review state-specific legal changes, procedural updates, and emerging trends in personal injury law.
• Communicate legal updates to the Intake Department and incorporate changes into departmental procedures.

Performance Expectations (KPIs):

• Minimum of 10 client sign-ups per week.
• Improve pending case conversion rates.
• Reduce the volume of cases remaining in Under Review status.
• Maintain high client satisfaction during consultations.
• Contribute to the development and implementation of SOPs.
• Provide ongoing legal guidance and mentorship to the Intake team.
• Participate in monthly legal update meetings and ensure implementation of any procedural changes.

Core Competencies:

• Personal Injury Law Expertise
• Consultative Sales and Client Closing
• Case Evaluation and Case Management
• Leadership

Requirements:

• Fully Bilingual (English)
• Sales background.
• Experience in personal injury is required.
• Your PC or Laptop (A wired connection to your modem is recommended)
• Headset with noise canceling / quiet place to work in
• This job is remote, and you will be responsible for your local taxes.
• Flexible on working schedule, including weekends.