Chief Of Staff

Job Role:

Chief of Staff

Key Responsibilities:

• Drive and Control Executive Sponsorships and Key Customer Relations:

  • Collaborate with the Executive Chairman and President & the account teams to manage and nurture executive-level customer relationships, including correspondence, and prepare customer meetings.
  • Oversee the development and execution of strategic customer engagement plans and meeting briefing documents.
  • Support executive sponsorships for key accounts and ensure their successful execution.

• Facilitate Team Communications & Collaboration:

  • Act as a key liaison and buffer between Carten's office and other departments and work closely with the internal communications leader.
  • Facilitate clear and effective communication among different teams.
  • Coordinate the dissemination of strategic updates, initiatives, and priorities to all relevant stakeholders.
  • Organize meetings or workshops to drive forward strategic priorities, coordinating the right participants.

AI Productivity Tools & Office Support:

• AI Tool Development: Architect, build, and continually refine custom AI assistants, workflows, and automation prompts tailored specifically to Executive Chairman and President’s personal operating style.
• Productivity Optimization: Leverage AI tools for automated executive briefing generation, document summarization, strategic research, speech/presentation draft generation, and meeting preparation.
• Technology Roadmap: Stay at the forefront of emerging AI, automation, and executive productivity technologies to maintain peak operational performance for the executive office.
• Calendar & Inbox Management: Provide clear operational guardrails, standard operating procedures, and guidance to the Executive Assistant, enabling them to execute tactical operations, scheduling, and logistics with high precision and autonomy.

Qualifications:

• Bachelor's degree in Business, Management, or a related field. MBA preferred.
• 8+ years of exceptional experience in executive-level roles, with a track record of successfully supporting senior executives.
• Exceptional organizational and project management skills.
• Strong communication and interpersonal abilities, including empathy and tact.
• Proven ability to maintain confidentiality and handle sensitive information.
• Proficiency in project management and collaboration tools.
• Strategic mindset with the ability to drive change and process improvements.
• Comfortable working in a fast-paced and dynamic environment.
• Ability and motivation to quickly understand and assess various requirements and solve unique problems across business domains
• Analytical rigor
• Strong entrepreneurial traits and passion for execution