Integration Engineer

About us:

Cashfree is a leading payment and API banking solutions company. We provide full-stack payment solutions enabling businesses in India to collect payments and make payouts via all available methods with simple integration. Cashfree's offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank account verification API, and Auto Collect -- a virtual account solution to match inbound payments to customers.

Founded by IIIT Hyderabad alumnus Akash Sinha and IIT Kharagpur graduate Reeju Datta, www.cashfree.com is among the leading payment service providers in India processing transactions worth USD 80 Billion annually. We have leveraged technology to lead payment disbursals in India with more than 50% market share among payment processors. Cashfree enables more than 6,00,000 businesses with payment collections, vendor payouts, wage payouts, bulk refunds, expense reimbursements, loyalty and rewards. Apart from India, Cashfree's products are used in eight other countries including USA, Canada and UAE.

Responsibilities:

• Troubleshoot and resolve technical queries from merchants and their developer teams over multiple channels providing them with step-by-step technical assistance
• Ability to demo the Cashfree product suite to merchants on presales/post sales calls and walk them through Product Integration and dashboard
• Technical debugging of merchant environment to enable them to integrate with Cashfree through Mobile, plugins, APIs etc.
• Deep dive and analyse issues end-to-end and efficiently collaborate with other teams to solve critical merchant problems
• Operate on stringent resolution SLAs to resolve business critical problems for Cashfree merchants working and collaborating with engineering and operational teams
• Provide a world class support experience for Cashfree merchants.
• Develop and maintain product level playbooks for team reference, contribute to and manage the repository /knowledge base
• Take up technical value add tasks and initiatives aimed at improving product efficiency
• Experience : 3 to 5 years of relevant work experience

Requirements:

• Understanding of coding languages like Go/Python/Java, platforms (Android, iOS) with hands-on working experience in at least one of them.
• Strong understanding of running queries using SQL and using APIs on tools like Postman
• Familiarity/experience of using web and mobile tools such as React Native, Flutter, Cordova, Ionic React would be a plus
• Experience in handling technical queries on email/call/chat channels
• Keen eye for technical documentation enhancement
• Excellent problem-solving aptitude and communication skills
• Experience in maintaining and optimizing existing integration solutions to reflect all changes in client's and internal environments.
• Capable of ideating process improvements, mentoring and assisting junior team members.
• Showcase exemplary ownership and accountability in solving, following up and communicating with merchants and internal teams alike