Bench/ Resource/ Workforce Manager

About Us

Capco, a Wipro company, is a global technology and management consulting firm. It works with banking, financial, and energy clients across its presence in 32 cities worldwide.

Requirements:

Operations & Resourcing Manager

Experience: 12+ Years

Role Summary

Lead enterprise-wide workforce planning, resource management, and operational governance to ensure optimal deployment, utilization, and fulfillment of business demand. Partner with business, delivery, TA, HR, and finance leaders to drive capacity planning and operational efficiency.

Key Responsibilities

• Own workforce planning, demand forecasting, and capacity management across business portfolios.
• Drive resource allocation, utilization, bench optimization, and internal mobility to maximize productivity.
• Partner with business and delivery leaders to align hiring plans with growth and project demand.
• Govern resourcing operations through KPI tracking, reporting, and executive dashboards.
• Identify capacity risks, skill gaps, and hiring priorities, providing proactive recommendations.
• Lead process improvement and automation initiatives to enhance operational effectiveness and scalability.

Key Metrics

• Resource Utilization
• Demand Fulfilment
• Forecast Accuracy
• Bench Optimization
• Time-to-Staff
• Resource Cost Efficiency
• Stakeholder Satisfaction

Candidate Profile

• 12-15 years of experience in Operations, Workforce Planning, Resource Management, PMO, or Delivery Operations.
• Proven experience managing large-scale workforce planning in consulting, banking, technology, or GCC environments.
• Strong analytical, stakeholder management, and executive communication skills.
• Expertise in workforce analytics, capacity planning, and operational governance.
• Proficiency in Excel, Power BI, Tableau, or similar reporting tools.