Education Client Leader I

ABOUT THE ROLE

Your role is focused on partnering with other client leaders or market leaders om the Education market to build and/or maintain strategic long-term relationships with targeted clients. You will contribute to the success of the market / office by participating in marketing and business development, as well as client and team leadership activities. In this role you will advance the quality of our work, integrate our range of design services, manage our processes, and deliver solid financial performance. Importantly, you will be an ambassador of our brand, responsible for demonstrating how our Living-Centered Design approach can help clients and partners achieve their goals.

HERE'S WHAT YOU'LL DO

In this role the majority of your time will be spent on client and team leadership activities engaged directly on Education projects. In addition, you will be required to build new business opportunities and create long-term client relationships with the existing clients that support the growth of the firm. Expectations of Success include:

• Client Leadership: Leading, engaging and partnering with our clients on billable project-specific work, fostering strong long term client relationships, driving successful project outcomes and financial success, while creating opportunities for future engagements. You will be responsible to contribute to the overall success of the client relationship.
• Top Line Growth: Developing new net signed fee opportunities for our markets, practices, and service lines through the successful implementation of the work with our existing clients. Participating in marketing activities with other leaders in the firm including at a minimum, proposal preparation and interviews with new target clients, to increase our firm’s top line capture.
• Team Leadership: Leading high performance teams and working collaboratively within our SFMO (Single-Firm, Multi-Office) culture to advance and support high-performing teams focused on delivering high-quality service and innovative design solutions to our clients.

AREA OF FOCUS

• Client Leadership: Responsible for the leadership and growth of client relationships within an office or market. Must be a self-starter and an entrepreneurial person with the ability to lead clients and client teams.  You must be able to collaborate effectively with others across the full range of services provided by our firm. You are expected to provide hands-on leadership in support of our clients and in the development of the work from the initial client visioning meetings through completion of the work.
• Top Line Development: Provide new net signed fee opportunities by partnering with our existing clients in the implementation of the work. Build top line by securing “direct select”, repeat business and additional services with our clients. You will champion our Omnichannel approach by promoting and cross selling all markets, practices, and integrated services throughout all phases of client engagement. In this role you will have a personal goal of achieving top line success of $1.0M per year in net signed fees.
• Team Leadership Skills: Proactively develop and lead collaborative project teams. Expected to build and lead diverse and inclusive teams capable of both winning and executing transformational solutions that differentiate the firm and add value for our clients. Responsible for ensuring success both from a client and a CannonDesign perspective.
• Strategy and Planning: Develop an understanding of the business, operations and process needs of the client. Working with other leadership to bring together a comprehensive team of experts and thought leaders within CannonDesign focused on executing creative, state-of-the-art solutions.
• Bottom Line Growth: Working with the Business Practice Leader and Office Market Leader to ensure our firm’s business practices, goals and bottom-line initiatives are successfully implemented.
• Staff Development: Mentoring and growing emerging professionals. Assisting in establishing an environment that encourages leadership, integrity, humility, respect and responsibility, along with collaboration, experimentation, innovation, creativity and entrepreneurship. Building enthusiasm for Living-Centered Design among teams and showing emerging professionals how it applies to their work.

Targets and metrics are subject to change as CannonDesign periodically evaluates our performance metrics.