Education Client Leader II

ABOUT THE ROLE

Your role is focused on providing client leadership within the Pittsburgh office for the Education market to build and maintain strategic long-term relationships with targeted clients. You will contribute to the success of the firm, including in the areas of marketing and business development, client and team leadership, mentoring our people, advancing the quality of our work, integrating our range of design services, managing our processes and delivering solid financial performance. Importantly, you will be an ambassador of our brand, championing Living-Centered Design and bringing our Firm's purpose - to help people continuously flourish - to life in every touchpoint you have with our clients.

WHAT YOU WILL DO

In this role the majority of your time will be spent on client and team leadership activities engaged directly on projects. In addition you will be required to proactively engage in business development activities with new target clients, as well as create new business opportunities with existing ones.

• Client Leadership: Leading, engaging and partnering with our clients on billable project-specific work, fostering strong long term client relationships, driving successful project outcomes and financial success, while creating opportunities for future engagements. You will be accountable for the success of the client relationship.
• Top Line Growth: Developing new net signed fee opportunities for our markets, practices, and service lines. You will be expected to lead and actively pursue new target clients. In addition you will be expected to develop new business with existing clients through the successful implementation of project opportunities. You will participate in marketing activities with other leaders in the firm to support our firm’s top line capture.
• Team Leadership: Leading and mentoring project teams and engaging with the practice to advance the firm, the office, the market, and our services. Working collaboratively within our SFMO (Single-Firm, Multi-Office) culture to advance and support high-performing teams focused on delivering high-quality service and innovative design solutions to our clients.

AREAS OF FOCUS

• Client Leadership: Responsible for the leadership and growth of client relationships within an office or market. Must be a self-starter and an entrepreneurial person with the ability to lead clients and client teams. You must be able to collaborate effectively with others across the full range of services provided by our firm. You are expected to provide hands-on leadership in support of our clients and in the development of the work from the initial client visioning meetings through completion of the work.
• Top Line Development: Provide new net signed fee opportunities through the proactive identification, leadership and pursuit of new target clients. In addition you will be expected to develop new business by securing “direct select”, repeat business and additional services with our existing clients. You will champion our Omnichannel approach by promoting and cross selling all markets, practices, and integrated services throughout all phases of client engagement. In this role you will have a personal goal of achieving top line success of $2.0M per year in net signed fees.
• Team Leadership Skills: Proactively develop and lead collaborative project teams. You will be expected to build and lead diverse and inclusive teams capable of both winning and executing transformational solutions that differentiate the firm and add value for our clients. Responsible for ensuring success both from a client and a CannonDesign perspective.
• Strategy and Planning: Develop an understanding of the business, operations and process needs of the client as well as the resulting market solutions. Possess the ability to bring together a comprehensive team of experts and thought leaders within CannonDesign focused on executing creative, state-of-the-art solutions.
• Bottom Line Growth: Working with the Business Practice Leader and Office Market Leader to ensure our firm’s business practices, goals and bottom-line initiatives are successfully implemented.
• Staff Development: Mentoring and growing emerging professionals. Providing leadership in establishing an environment that encourages leadership, integrity, humility, respect and responsibility, along with collaboration, experimentation, innovation, creativity and entrepreneurship. Building enthusiasm for Living-Centered Design among teams and showing emerging professionals how it applies to their work.

Targets and metrics for this role are subject to change as CannonDesign periodically evaluates our performance metrics.