Principal Technical Program Manager

Responsibilities:

• Use independent judgment and discretion to manage programs across cross functional teams, build processes and coordinate release schedules
• Strategically lead the planning, scheduling, and execution of project timelines and milestones for CMT product releases, ensuring alignment with company-wide strategic objectives
• Champion cross-functional collaboration among senior leaders within software engineering, product management, and customer success teams to ensure seamless and efficient release processes at a strategic level
• Architect and advocate for advanced release management procedures and best practices to enhance efficiency, quality, and scalability of releases across the organization
• Provide executive-level coordination with internal and external stakeholders to synchronize product release plans with overarching product roadmaps and strategic goals
• Oversee risk management strategies and resolution processes that affect release scope, schedule, and quality, ensuring robust contingency planning
• Serve as a primary communication liaison with senior management, external partners, and stakeholders, offering high-level updates, strategic insights, and solutions related to product releases
• Lead compliance and security strategy throughout the release process, ensuring adherence to legal, regulatory, and security requirements at an organizational level
• Spearhead initiatives to continuously assess, innovate, and enhance the release process, supporting the rapid and safe deployment of new features and updates, while fostering a culture of excellence and continuous improvement
• Complete any additional tasks as they arise

Qualifications:

• Bachelor’s degree or equivalent years of experience and/or certification in Computer Science, Engineering, or a related field
• 7+ years of technical product or program management experience, and experience working directly with engineering teams
• 5+ years of software development experience
• 7+ years of hands-on work managing complex technology projects experience
• Expertise in software development lifecycles, agile methodologies, and continuous integration/continuous deployment (CI/CD) processes at a strategic level
• Exceptional leadership qualities, with the ability to inspire, motivate, and guide senior teams towards achieving strategic objectives
• Demonstrated ability to operate effectively in a fast-paced, dynamic environment, leading cross-functional senior teams and navigating complex organizational structures
• Advanced experience with mobile technologies and platforms, with a strong understanding of the technical and market dynamics of the mobile ecosystem
• Strong analytical, strategic thinking, and problem-solving skills, coupled with an intense focus on quality and detail
• Proven capability to communicate complex technical and strategic concepts to a range of audiences, including executive leadership

Nice to Haves:

• Master’s degree in a technical field
• Experience translating customer requirements or contractual commitments into coordinated engineering, product, and delivery plans, then driving the program through delivery
• Experience driving programs that span machine learning, software engineering, product, and customer-facing teams, including ML model readiness, data dependencies, experimentation, and operational rollout
• Experience building program governance that scales: intake, prioritization, dependency management, and executive risk reporting
• Writing that carries a decision on its own, including executive updates, customer review material, and written recommendations that hold up under scrutiny
• Demonstrated success leading distributed teams across time zones and organizational boundaries
• Fluent use of AI tools to compress program work such as status synthesis, requirements analysis, and documentation, with the judgment to know which output needs verification before it reaches a customer or an executive