Senior Technical Writer

Responsibilities:

• Write topics, create technical developer guides, and enhance existing content for our engineers, application developers, data scientist, and data integrator audiences.
• Conduct gap analysis for your assigned areas, and collaborate with other writers, developers, and product managers to improve content.
• Investigate complex technical topics, tracking down elusive details and transforming them into clear, useful information for customers.
• Manage complex documentation projects with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness.
• Communicate with management and project stakeholders, keeping them informed of project status, including conflicts and resolution plans.
• Collaborate closely with team members, refining standards, procedures, tools, etc. to help the entire organization successfully deliver content at a consistently high standard.

Qualifications:

• Bachelor’s degree. Advanced degree preferred.
• 6+ years of technical writing experience, including experience researching and writing excellent developer documentation.
• Comfortable with basic front-end web development languages (HTML, CSS, and JavaScript).
• Familiar with Python; Jupyter Notebooks preferred.
• Familiar with AI, ML, and NL model concepts.
• Ability to read code and write code examples.
• Familiar with Docs as Code model of documentation (we use Markdown, GitHub, Jenkins).
• Comfortable in an Agile development environment.
• Strong communication skills with the ability to work across functional units.
• The work is fast-paced, but you maintain your attention to detail and keep customer advocacy at the center of your approach. If you’re excited to work with some of the industry’s brightest innovators in data and AI, we want to talk to you.
• Self-motivated, organized, and able to work independently and make independent judgments.