DNOC Technician - Live Events

The Department:

The Deluxe Cinema Distribution Group is responsible for the distribution of all digital content to theaters on behalf of major cinema studio clients. These responsibilities include both digital cinema and non-digital cinema content types, delivered electronically and physically. The group is also responsible for a variety of delivery support functions such as physical distribution inventory management, electronic delivery network management, digital cinema key management and distribution, and a 24/7/365 exhibitor support call center. The group's goal is to advance technology within the theatrical delivery space to stay ahead of our clients' ever-evolving distribution needs.

The Role:

We are looking for a motivated team member to join us in a 'behind-the-curtain' role that brings a variety of live events to movie theaters across North America. The DNOC Technician - Live Events role is the front line of theatrical support for live events: preparing participating theaters ahead of each event, supporting them in real time while the event is on screen, and keeping our records accurate in between. This is an early career position: we're looking for 2+ years of technical customer service, NOC, or equivalent experience/education, but no prior satellite or e-delivery experience is required; new operators are trained on our satellite and e-delivery networks during onboarding.

Schedule:

• Live events average 3–5 per month, typically last around 5-7 hours, and usually take place during evening hours and on weekends.
• All live event support is performed in office; non-event work follows a hybrid schedule of 2 days in office and 3 days working from home.
• When weekend work is required, operators are notified of schedule changes at least one week in advance, and schedule adjustments are open to discussion.
• Pre-event theater testing and day-to-day DNOC operations take place during the normal work week.

Responsibilities:

Before Events

• Coordinate and schedule pre-event tests with participating exhibitors.
• Remotely configure theater-side equipment to receive live event content.
• Provide technical support and validation for participating theaters during pre-event test windows.

During Events (On-Site)

• Answer inbound calls from theaters and resolve live event issues in real time.
• Respond to event support requests received by email.
• Post regular status updates in the team's chat.
• Troubleshoot reception and playback issues across the satellite and e-delivery networks, escalating as needed.

Between Events

• Maintain accurate records across the systems where DNOC data is kept.
• Perform regular audits of records and data.
• Contribute to post-event reporting.
• Remotely support the installation and ongoing maintenance of DNOC equipment at theaters.
• Support day-to-day (non-event) DNOC distribution operations.
• Troubleshoot and resolve content delivery issues for theaters.
• Perform time-sensitive content management tasks.
• Complete assigned maintenance tasks to keep the network healthy.

Qualifications:

• Willingness to learn the satellite and electronic (e-delivery) content distribution networks; training is provided during onboarding.
• Availability to work on-site in the office for each live event (3–5 per month, typically evenings and weekends).
• Exemplary phone, email, and customer service skills, including staying calm and clear under live-event time pressure.
• Ability to understand operational workflows and procedures in a technical environment that uses multiple systems and platforms.
• Strong attention to detail in records, audits, and reporting.
• Knowledge of database workflows, ticketing systems, and information management.
• Ability to work independently and take ownership of work.
• Ability to prioritize and pivot quickly between tasks.

Preferred Knowledge and Experience:

• Prior experience in customer support, technical support, or a help desk role.
• Experience in a NOC or similar operations environment.
• Familiarity with satellite delivery technologies such as VSAT, RF modulation, multicast, and IP encapsulation.
• Familiarity with digital cinema (DCP) and theater playback equipment.
• Experience with Linux CLI, SSH, RDP, RAID, and/or AWS.
• Experience working with networked systems, appliances, or servers in a LAN environment.
• Experience writing or maintaining technical documentation.

About the Company:

Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

We offer competitive pay and benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Diversity Statement:

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.