Technical Director

Role Summary

The Tech Delivery Leader is the senior-most executive on the ground for the account. This person carries dual accountability: they are the final authority representing the account to the client's leadership (CTO/VP-Technical equivalents), and they own end-to-end delivery execution — schedule, budget, quality, and margin — across every workstream. The Tech Delivery Lead runs the delivery organization day-to-day through the Technical Delivery Manager(s), Program/Project Manager(s), Architect(s), and Product Manager(s), translating technical trust and stakeholder alignment into shipped, credible work.

Key Responsibilities

• Maintain on-site presence with the client's integration teams and build rapport at the client's leadership level.
• Represent the account to the client's CTO/VP-Technical equivalents, acting as the final word on credibility and positioning.
• Validate that solution direction is credible before it reaches the client; hold authority to redirect solution approach before client presentation.
• Resolve technical escalations that require executive-level authority, partnering with the Principal Architect(s) as needed.
• Own end-to-end delivery execution for the account: schedule, budget, staffing, quality, and margin across all workstreams.
• Run the delivery organization day-to-day via Technical Delivery Leaders, Project Manager(s), Architect(s), and Product Manager(s), setting direction and removing blockers.
• Stay accountable for the account's core delivery KPIs: on-time/on-budget delivery, quality, and team utilization.
• Approve or reject resourcing and staffing changes; hold authority to re-plan scope or timeline within account guardrails.
• Champion the adoption of agentic/AI-assisted development practices across the delivery organization, ensuring the account's agent-orchestrated development model is executed responsibly and effectively.
• Conduct once a month on-site visits to the client to maintain visibility, strengthen relationships, and stay close to emerging needs across the account.
• Proactively mine the account for expansion opportunities — new workstreams, adjacent problems, or additional scope — surfacing them early rather than waiting for the client to ask.
• Assist the Client Partner in pursuing account-mining opportunities, providing the credibility and solutioning support needed to convert them into scoped work.
• Represent the account in growth, expansion, and renewal conversations with client leadership where credibility is the deciding factor.
• Mentor and provide executive-level backing to Technical Delivery Managers, Architects, Program/Project Managers, and Product Managers across the account.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information