Consultant, Patient Services (Strategy and Implementation)

Primary Responsibilities:

• Execute on assigned project tasks
• Prepare materials for project meetings
• Execute analysis of primary and secondary research efforts
• Create and utilize analytical tools to support decision making
• Develop materials communicating results of analyses
• Identify key insights, recommendations, opportunities, and threats to inform corporate and commercial strategies
• Demonstrate accountability for completion of project responsibilities
• Regularly engage senior level clients

Desired Experience and Skills:

• Understanding of the pharmaceutical and biotechnology industries with a focus on market access related roles (i.e. pricing, contracting, market access analytics, payer mix, provider mix, channel strategy, specialty pharmacy and IDN dynamics, patient services and patient access)
• Demonstrated ability to integrate business and industry knowledge in developing creative solutions
• Strong analytical and problem-solving skills
• Excellent written and oral communication skills
• Solid time management skills
• Demonstrated ability to work in team environment
• Proficiency in PowerPoint and Excel

Specialized Competency Areas: Patient Services, Trade, and Distribution

Patient Services:

• Deep fluency across the hub services ecosystem, including benefits verification, prior authorization, appeals support, copay assistance, patient assistance programs (PAPs), and free drug programs
• Working knowledge of the hub vendor landscape (e.g., AssistRx, Lash, CareMetx, TrialCard/Mercalis) with the ability to advise clients on build vs. buy decisions
• Experience designing patient services models tailored to therapeutic area dynamics, including distinct patient journeys across oncology, rare disease, and specialty immunology
• Proficiency in adherence and persistence program design, nurse educator and field reimbursement manager (FRM) models, and patient-reported outcomes integration
• Familiarity with digital patient engagement platforms and emerging technology enablers across the patient journey
• Command of operational performance metrics, including time-to-therapy, prior authorization approval rates, and funnel abandonment rates

Trade:

• Strong channel strategy expertise across the "big three" wholesalers (Cardinal, McKesson, AmerisourceBergen/Cencora), specialty distributors (ASD, Besse, McKesson Plasma & Biologics, Cardinal Specialty), and specialty pharmacies (Accredo, CVS Specialty, Optum, and LDD networks)
• Working knowledge of distribution service agreements (DSAs), fee-for-service economics, inventory management agreements, chargeback processing, and 340B program dynamics
• Understanding of pricing strategy intersections with trade, including WAC, ASP, and net price concepts, gross-to-net bridges, Medicaid best price considerations, and the impact of the Inflation Reduction Act (IRA) on channel economics

Distribution and Supply Chain:

• Experience with distribution network design, including open, limited, and exclusive distribution model trade-offs
• Knowledge of cold chain and specialty product handling requirements
• Familiarity with DSCSA and serialization compliance obligations
• Understanding of returns and recalls management processes
• Working knowledge of REMS program logistics and operational requirements
• For cell and gene therapies, familiarity with apheresis-to-infusion chain of custody requirements

Preferred Qualifications:

• Advanced degree(s) (PhD, MD, MBA, or MS) with 2+ years of consulting experience or Undergrad degree with 3+ years of consulting experience o
• 3+ years of biopharma industry experience

Compensation:

Base salary range: $140,000 - $160,000 depending on experience. Generous incentive compensation structure.

Benefits Package:

• 401k - generous employer match with immediate vesting and financial planning resources
• Comprehensive medical, dental and vision coverage options effective day 1 of employment
• Flexible spending account (FSA) or Health Savings Account (HSA)
• Company paid insurances including Short- and Long-Term Disability and Life insurance as well as additional voluntary options
• Paid parental leave for all new parents
• Health & Wellness Benefit (e.g., gym memberships; $1000 reimbursement annually)
• Employee Assistance Program
• Generous paid time off including vacation, sick days, floating and company holidays

Blue Matter is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, ancestry, age (40 and over), sex (including gender identity, sexual orientation and pregnancy), national origin, disability, marital status, parental status, genetic information, political affiliation, protected veteran status, or any other characteristic protected by law.