Technical Support Engineer
Blue Flame Labs
Full Time2+ yearsPosted 9 days ago
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Overview
Position Type
Full Time
Experience
2+ years
Job Description
About the Role
We are seeking a Technical Support Engineer (L2) to provide second-level functional and technical support for NetSuite ERP. This role focuses on troubleshooting complex business process issues, supporting NetSuite configurations, workflows, reporting, and integrations while ensuring high-quality service delivery for global clients.
Key Responsibilities
- Handle L2 incidents and complex service requests.
- Troubleshoot and resolve advanced functional issues within SLA.
- Configure and maintain NetSuite modules including Financials, O2C, and P2P.
- Configure forms, fields, records, workflows using SuiteBuilder and SuiteFlow.
- Create and maintain advanced Saved Searches, reports, and dashboards.
- Support CSV imports, data corrections, and validation activities.
- Troubleshoot integration issues involving REST/SOAP APIs and middleware platforms.
- Perform root cause analysis and recommend preventive solutions.
- Support monthly and year-end financial business processes.
- Assist during production deployments and release validation.
- Mentor L1 engineers and contribute to the knowledge base.
- Coordinate with US clients and internal teams during overlapping business hours.
- Follow ITIL Incident, Problem, Change, and Request Management processes.
Technical Skills
- SuiteBuilder
- SuiteFlow
- Advanced Saved Searches
- SuiteAnalytics & Reports
- CSV Import
- REST/SOAP API troubleshooting
- Basic SuiteScript understanding
- Ticketing tools (Jira, ServiceNow, Azure DevOps)
Functional Knowledge
- Financial Management
- Order-to-Cash (O2C)
- Procure-to-Pay (P2P)
- Inventory & Warehouse Management
- CRM
- OneWorld (Basic)
Preferred Qualifications
- Bachelor's degree in Computer Science, IT, Engineering, or related field.
- 2–4 years of ERP/Application Support experience.
- Minimum 2 years of hands-on NetSuite support experience.
- NetSuite SuiteFoundation Certification (Preferred).
- ITIL Foundation Certification (Preferred).
- Exposure to REST/SOAP integrations and SuiteScript.
Soft Skills
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management.
- Ability to work independently in a fast-paced support environment.
- Customer-centric approach.
Required Skills
Suite BuilderSuite FlowAdvanced Saved SearchesSuite AnalyticsCsv ImportRest Soap Api TroubleshootingBasic Suite Script UnderstandingTicketing Tools Jira Service Now Azure Dev OpsFinancial ManagementOrder To CashSap Procure To PayInventory ManagementCrmOne World BasicStrong Analytical And Problem Solving Abilities