Principal Solutions Architect

Key Responsibilities

Customer Technology & Architecture

• Act as a senior technical advisor for global strategic enterprise opportunities and customer engagements.
• Build trusted relationships with CIOs, CTOs, Enterprise Architects, Chief Digital Officers and senior technology teams.
• Understand and map complex customer technology environments, identifying where Bloomreach can create value.
• Whiteboard and communicate complex architectures, data flows and integration strategies with technical and executive audiences.
• Advise customers on how data moves from systems of record through to real-time decisioning, personalization and activation.
• Help customers evaluate architectural trade-offs across data platforms, APIs, cloud infrastructure, identity, governance, latency and scalability.
• Explain where traditional warehouse-centric approaches may not fully support real-time customer decisioning and activation.

Data, AI & MarTech

• Bring strong expertise across modern data architectures, including Databricks, Snowflake, lakehouses, CDPs, APIs and cloud platforms.
• Understand identity resolution, event streams, customer profiles, data governance and real-time data requirements.
• Understand enterprise MarTech ecosystems including ESPs, personalization, CRM, commerce and marketing automation.
• Help customers understand how Bloomreach fits within their broader data, AI, commerce and MarTech ecosystem.
• Stay current on emerging technologies and architectural patterns across AI, data, commerce and digital experience.

Enterprise Sales & Commercial Strategy

• Partner with our Global Account Executives and Solution Consultants throughout complex enterprise sales cycles to shape technical strategy and increase deal confidence.
• Support RFPs, technical validation, executive presentations, architecture reviews and customer workshops.
• Connect technical and architectural decisions to business outcomes, including revenue, cost, risk and time-to-value.
• Help identify and remove technical barriers that could prevent enterprise opportunities from progressing.
• Bring strong commercial instincts and an understanding of how technology decisions influence enterprise buying processes.
• Challenge customer assumptions where appropriate while maintaining a consultative, outcome-focused approach.

Internal & Market Influence

• Partner with our Global Product and Engineering teams to bring customer insights, market trends and architectural requirements back into Bloomreach.
• Constructively challenge internal teams when customer needs or market opportunities require a different approach.
• Mentor Solution Consultants and other customer-facing teams on modern data architecture, AI, enterprise technology and industry trends.
• Develop relationships with strategic technology partners including hyperscalers, commerce platforms, CDPs and systems integrators.
• Contribute to customer technology briefings, industry events and thought leadership where relevant.