Operations Manager

About us :

Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.

Job Summary:

We are looking for a seasoned operations professional with strong on-ground knowledge of airline cargo movement. The role requires end-to-end ownership of air carrier operations, including managing multiple air lanes, controlling costs, and handling day-to-day operational and financial coordination with airline partners.

KEY RESPONSIBILITIES:

• Manage end-to-end air carrier operations across multiple domestic air lanes
• Oversee ground operations related to airline cargo movement, including pickup, handover, and coordination with airline teams
• Own airline capacity planning and lane-level performance (on-time departures, delays, disruptions)
• Manage air freight costs, negotiate rates, and ensure cost optimisation across lanes
• Handle day-to-day payments, billing reconciliation, and coordination with finance teams
• Build and maintain strong working relationships with multiple airlines for day-to-day operational execution
• Monitor daily operational metrics and proactively resolve exceptions
• Coordinate closely with internal teams (warehouse, line haul, finance) to ensure smooth execution
• Drive continuous improvement in service levels, cost efficiency, and operational reliability

Required Skills & Experience

• 1+ years of management experience in air carrier services, airline cargo operations, or air freight logistics
• Strong data orientation with hands-on experience using Excel for operational analysis and decision-making.
• Strong understanding of on-ground airline cargo operations and processes
• Experience managing multiple air connections and airline partners
• Proven ability to control costs and manage operational budget
• Hands-on experience with vendor payments, billing, and reconciliation
• Strong ownership mindset with the ability to manage operations independently
• Excellent coordination, problem-solving, and stakeholder management skills

Preferred Qualifications

• Prior experience working with domestic airline cargo teams
• Exposure to high-volume, time-critical logistics operations
• Ability to work in fast-paced, operationally intensive environments