Program Manager

About Us:

Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.

Role Overview:

We are scaling our new vertical focusing on Quick Commerce. We are seeking a highly skilled and motivated individual to join our team as a lead Program Manager for this vertical. The candidate will be spearheading the development, and execution of our reverse logistics operations, ensuring seamless processes and exceptional customer experience.

Key Responsibilities:

• Strategic Planning & Execution: Drive strategy and roadmap for the Quick Commerce vertical in alignment with the company's objectives and growth targets.
• Team Coordination and BAU: Oversee the day-to-day operations of Quick Commerce across cities, lead daily standups and maintain proper coordination with multiple internal teams including operations, product-tech, finance etc.
• Expansion and Scalability: Drive the expansion of quick commerce to new hubs and cities according to the phased rollout plan. Identify opportunities for scalability and growth while maintaining operational excellence.
• PnL Management: Manage end to end PnL, improve Gross Margins as business scales and drive visibility to all teams.

Basic Qualifications:

• Bachelor's degree and <1 year of work experience.
• Preferred only Tier 1 colleges.
• Basic MS-Excel & SQL fluency is a must.
• Excellent analytical and problem-solving skills, and the ability to analyze data, derive actionable insights.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders at all levels.
• Commitment to excellence, innovation, and continuous improvement.
• Desire to work in a fast-paced and challenging work environment. Passionate about delivering great customer experience is required.