IT Support Technician

Who You Are:

You are an IT Support Technician who has demonstrated successfully addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve application issues, document processes and procedures, and serve end-users with a positive customer experience. You have developed strong communication skills and possess excellent time management awareness.

What You'll Do:

• Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
• Support for all remote access technology, including laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
• Provide exceptional end-user support for our MacOS and Windows environments.
• Support mobile wireless devices such as iPhone and iPad devices.
• Perform desk/office moves, setups, and changes for desktop hardware, printers and AV equipment.
• Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
• Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
• Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
• This role requires being onsite Monday-Friday during business hours.
• Participate as needed in on-call rotation for remote support on Saturdays & Sunday 9 am - 5 pm Eastern Time.
• May have to travel occasionally to provide IT support.

What You'll Need:

• 5+ years’ experience delivering end-user IT support services.
• Experience supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
• Experience managing and troubleshooting stakeholder laptops both onsite and remotely.
• Experience with MDM applications like Jamf and Intune is a plus.
• Experience setting up and managing video conferences using Zoom.
• Experience with Amazon Connect and Zendesk is a plus.
• Experience with IT Asset tracking.
• Experience supporting a large user community of remote users.
• Experience supporting & working in a warehouse set up is a plus
• Documenting repeatable processes (SOPs) to assist other team members and contribute to the self-service portal.
• Candidates must be professional, service-oriented, articulate, collaborative, and team-focused.
• A drive to learn as you go in a fast-paced environment.