Trainer, Growth Programs

About the Role

BlinkRx is seeking a dynamic and experienced Trainer, Growth Programs to support our Practice Access Manager (PAM) and Field Support Specialist (FSS) teams. This role is the engine behind how our provider-facing teams learn, grow, and perform, from their very first day to their most advanced conversations.

What You'll Do

Onboarding & New Hire Training

• Deliver a structured onboarding curriculum for new PAMs and FSSs, covering Blink's value proposition, provider landscape, sales methodology, compliance requirements, skills used to drive outcomes, and territory management
• Partner with instructional designers to develop role-specific learning paths that accelerate ramp time and set reps up for early wins in script growth and conversion rates
• Partner with cross-functional stakeholders (Provider Operations, Marketing, and RevOps) to ensure onboarding content is accurate, current, and relevant

Blink Sales Certification Program

• Own the development and ongoing management of the Blink Sales Certification program for PAMs and FSSs
• Design tiered certification tracks (e.g., foundational, advanced, therapeutic area) with clear competency benchmarks tied to sales performance outcomes
• Administer assessments, evaluate proficiency, and issue certifications with defined renewal cycles

Ongoing Training & Upskilling

• Build and maintain a library of training resources including playbooks, call guides, objection-handling frameworks, product/formulary updates, and competitive positioning
• Identify skill gaps through field observation, performance data, and manager feedback; then design targeted upskilling programs to close them
• Develop and facilitate regular training touchpoints (live workshops, virtual sessions, self-paced modules) to reinforce key sales behaviors and messaging

Coaching & Field Support

• Provide 1:1 and group coaching to PAMs and FSSs, with a focus on selling skills, conversations with prescribers and pharmaceutical reps, and account development strategies
• Conduct field observations; deliver structured, actionable feedback rooted in Blink's methodology
• Partner with front-line managers to align on coaching priorities and embed a culture of continuous development across the team

Training Strategy & Measurement

• Establish KPIs for training effectiveness, including pre/post assessments, ramp time, certification completion rates, and correlation to script growth and revenue metrics
• Continuously iterate on programs based on field feedback, business priorities, and evolving market conditions
• Serve as a strategic thought partner to Provider Growth leadership on talent development, enablement tooling, and sales capability building

What We're Looking For

Required Experience

• 5+ years of experience in pharmaceutical, specialty pharmacy, or healthcare sales training, you know how to train reps to sell in a clinical, relationship-driven environment
• Proven track record designing and delivering both new hire onboarding and ongoing sales training programs in a field-based or hybrid sales organization
• Experience building or managing a sales certification or credentialing program
• Strong understanding of provider sales dynamics, including how to position value with pharma reps, practice managers, physicians, mid-level providers, and office staff
• Demonstrated ability to coach to outcomes, not just teach content, but change rep behavior in ways that show up in the numbers

Skills & Competencies

• Adult learning principles and instructional design fundamentals
• Facilitation excellence, equally comfortable leading in-person workshops and virtual training sessions
• Collaborative and influence-driven, able to build trust with reps, managers, and senior leadership alike
• Highly organized, self-directed, and comfortable managing multiple programs simultaneously in a fast-paced, high-growth environment

Nice to Have

• Experience in pharmacy benefit, PBM, or specialty pharmacy sales training
• Familiarity with LMS platforms
• Background in sales enablement or revenue operations
• Experience training teams on value-based or outcome-driven selling in a healthcare context