Human Resources Specialist, Pharmacy Operations

Responsibilities

Site HR Support

• Work alongside the onsite STL HRBP as an accessible, day-to-day resource for employees and managers at the Chesterfield, MO location.
• Greet and check in new hires on their first day, process I-9s, and coordinate with People Operations, IT, and Workplace Services on onboarding logistics to ensure a smooth first-day experience.
• Escalate employee relations issues, workplace incidents, and anything else requiring HRBP-level judgment to the HRBP team as appropriate.

HR Operations and Administration

• Maintain HR trackers the HRBP team relies on across all Pharmacy Operations sites.
• Submit and track JIRA tickets to People Operations for employee lifecycle transactions, data changes, and process requests, following up to ensure timely completion.
• Support the HRBP team with documentation and preparation of HR materials including routine corrective actions.
• Coordinate with leave and accommodation administrators to track open cases across all Pharmacy Operations populations, flagging anything stalled or approaching a deadline to the appropriate HRBP.
• Serve as a first point of contact for routine HR questions from employees and managers across all sites, triaging what can be handled directly and escalating what needs HRBP involvement.
• Support offboarding processes including termination documentation and checklists.
• Review & approve corrective action for accuracy and compliance in accordance with policy and practices.
• Serve as the main employee relations administrator for all HRBP platforms and trackers; including Jira and HR Acuity.

Employee Experience and People Programs

• Assist the HRBP team with logistics and coordination for performance review and promotion cycles, calibration sessions, and other people programs.
• Support communication rollouts for HR programs and policy updates impacting hourly populations.
• Help managers document performance conversations and employee issues accurately and consistently.

Qualifications

• Bachelor's degree in Human Resources, Business, or related field
• At least 3 years of HR experience, ideally supporting hourly or production populations.
• Hands-on experience with I-9 processing and high-volume onboarding.
• Strong organizational skills and comfort managing multiple trackers, deadlines, and competing priorities across a distributed team.
• Familiarity with HR systems and tools; experience with platforms such as Workday, HR Acuity, or JIRA is a plus.
• Working knowledge of employment law fundamentals (FMLA, ADA, PWFA) and when to escalate.
• Ability to exercise sound judgement and confidentiality in all aspects of the role.
• Excellent communication, problem-solving, attention to detail, and documentation skills.
• Experience in pharmacy, healthcare, fulfillment, or high-volume operations is preferred.
• Ability to work independently and build trust quickly with employees, managers, and HR teammates across multiple locations.