Customer Support Supervisor l Onsite - Chesterfield

What You’ll Do:

• Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient
• Support team to ensure operational excellence and adherence to SLAs
• Review and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team
• Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements  & productivity gains to support business and linear team growth
• Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
• Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
• Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team
• Foster a collaborative, cohesive, and enjoyable team dynamic

What You'll Need:

• Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required).
• 3+ years of leadership experience in a fast paced environment
• 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
• Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
• Ability to leverage data to make crucial decisions independently
• Strong problem solving skills, especially when working with ambiguous information
• Attention to detail with a knack for precision and organization
• Confident, patient, respectful, and a clear communicator