Credit Card Program Implementation Project Manager

Job Description

The Credit Card Program Implementation/Project Manager serves as an embedded strategic and execution partner supporting an issuer’s consumer card business initiatives. Working closely with issuer stakeholders, this individual helps execute the end-to-end launch of the card program.

The role acts as a connector across business, credit, marketing, operations, technology, analytics, risk, compliance, and vendor teams to ensure initiatives move efficiently from recommendation to implementation. The individual will help identify dependencies, coordinate stakeholders, track progress, resolve obstacles, and support change management efforts associated with credit card launch initiative.

Success in this role requires strong program management skills, credit card industry knowledge, stakeholder management, and the ability to navigate complex organizations while driving alignment and accountability.

Key Responsibilities

Build execution roadmap

• Work with subject matter experts to develop a card implementation roadmap that identify dependencies, risks, resource needs, and critical decision points across both the team and within the issuer’s environment.

Cross-Functional Coordination

• Coordinate and execute the implementation of the card program from within the issuer’s environment, coordinating closely with the appropriate stakeholders/teams
• Ensure alignment around objectives, timelines, deliverables, ownership, and key decisions.

Change Management & Organizational Readiness

• Support coordination of communication plans and stakeholder engagement activities to promote accountability and visibility throughout execution efforts.
• Identify adoption challenges and implementation risks.
• Help business teams prepare for process, policy, operational, or technology changes.

Vendor & Partner Coordination

• Coordinate activities among internal teams and third-party partners as needed.
• Track action items, dependencies, deliverables, and implementation progress.
• Escalate issues and risks when appropriate and support resolution efforts.