Specialist-Cloud & Infra Operations
Birlasoft
ExternalNot specifiedPosted 20 days ago
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Overview
Position Type
External
Experience
Not specified
Job Description
Area(s) of responsibility
Primary Skill:
- Excellent verbal communication skills (English)
- Experience in handling US customer over the phone.
- Desktop support experience
- ITIL framework knowledge
Technical experience
- Basic Java scripting knowledge.
- L1 & L2 server support (Windows service starts, stops, restarts).
- L2 IT Servicedesk support & Queue monitoring.
- Code promotion and migration (DLL & Class files).
Autosys tool scheduling support and administration, hands-on experience in either one:
-
CA WLA (Workload Automation)
-
BMC Control-M (Helix)
-
Cloud based infrastructure (IAAS) support awareness.
-
Incident creation and handling using ITIL based ticketing tool.
-
Active directory management.
-
Team player.
Required Skills
Excellent Communication Skills In EnglishExperience In Handling Us Customer Over The PhoneDesktop Support ExperienceItil Framework KnowledgeBasic Java Scripting KnowledgeL1 L2 Server Support Windows Service Starts Stops RestartsL2 It Servicedesk Support Queue MonitoringCode Promotion And Migration Dll Class FilesAutosys Tool Scheduling Support And AdministrationCloud Based Infrastructure Iaas Support AwarenessIncident Creation And Handling Using Itil Based Ticketing ToolActive Directory ManagementTeam Player