Program Manager

Area(s) of responsibility

Production Support / Service Delivery Lead | 8-12 Years Experience

• Lead mission-critical Production Support engagements in a 24x7 support environment.
• Manage client relationships and ensure high customer satisfaction.
• Drive SLA adherence, service governance, and operational excellence.
• Handle incident, problem, and change management processes effectively.
• Conduct root cause analysis and implement preventive actions.
• Lead service improvement initiatives to enhance reliability and performance.
• Coordinate cross-functional teams, vendors, and stakeholders.
• Ensure teams are adequately trained and resourced.
• Implement best practices in application design, deployment, monitoring, and maintenance.
• Track industry trends and drive continuous improvement for optimal application availability and business continuity.

Skills with M/O flag are part of Specialization

Scrum - PL4 (Mandatory) Help the tribe -PL4 (Behavioural) Software Configuration - PL2 (Optional) Think Holistically -PL4 (Behavioural) Win the Customer -PL4 (Behavioural) One Birlasoft -PL4 (Behavioural) Results Matter -PL4 (Behavioural) Stakeholder Relationship Management -PL3 (Functional) Get Future Ready -PL4 (Behavioural) Demand Management -PL3 (Functional) Change Control -PL4 (Functional) P&L Management -PL3 (Functional) Account Management -PL2 (Functional) Quality Assurance -PL3 (Functional) Programme Management -PL2 (Functional) Estimation & Scheduling -PL4 (Functional) Enterprise And Business Architecture - PL3 (Mandatory) Project Management -PL4 (Functional) Change management - PL3 (Mandatory) Team Management -PL3 (Functional) Agile Safe - PL4 (Mandatory) Proposal Building -PL2 (Functional) Requirements Definition And Management -PL4 (Functional)