ServiceNow Developer

About the Role

We are looking for a ServiceNow Developer with 2-3 years of hands-on platform experience to join our engineering team. This role builds and maintains ServiceNow applications and integrations, with exposure to Software Asset Management (SAM), working closely with functional consultants and architects on scripting, configuration, and third-party integrations. The ideal candidate is comfortable across both the client and server side of the platform and is eager to grow into more complex integration and architecture work.

Key Responsibilities

• Design, develop, test, and deploy configurations and customizations on the ServiceNow platform, including workflows, UI policies, ACLs, and scripted components.
• Write and maintain server-side scripts (Business Rules, Script Includes, Scheduled Jobs) and client-side scripts (Client Scripts, UI Policies) following ServiceNow scripting best practices.
• Build and support integrations between ServiceNow and third-party/publisher systems using REST/SOAP APIs, Flow Designer, Integration Hub, and Data Streams.
• Configure and maintain OAuth-based authentication for inbound and outbound integrations.
• Support and enhance Software Asset Management (SAM) processes, including license reconciliation workflows, publisher data feeds, and custom SAM reporting.
• Maintain and extend CMDB data — CI classes, relationships, and data quality — in support of SAM and ITSM use cases.
• Participate in code reviews, unit testing, and QA cycles to ensure release quality.
• Troubleshoot production issues, perform root cause analysis, and implement fixes within SLA.
• Collaborate with functional consultants, architects, and business stakeholders to translate requirements into technical designs.
• Document technical designs, configurations, and support runbooks.