Warehouse Manager

Key Responsibilities:

• Adherence to all company policies and procedures.
• Lead and manage all warehousing related operations including setting up of warehouse processes and daily routine operations.
• Administrative Responsibilities
  • Responsible for managing Agreement / contract with service providers.
  • Enforce safety regulations and maintain a clean, hazard-free facility.
  • Meet all compliance & regulatory requirements regarding licenses, operational & fire safety, health & environmental hazards, storage and handling of material.
  • Ensure 3PL are performing all their duties as per agreement including daily routine activities, sharing of reports, trackers and distribution of labor.
  • Conduct performance evaluation of 3PL at regular intervals.
• Operations Responsibilities
  • Ensure daily routine warehousing activities are being monitored, including dispatch schedules, inbound receipts, quality, inventory monitoring, space management, ERP transactions and documentation (LR, Invoice & other documents).
  • Ensure daily logistics operations including vehicle arrangements, price negotiations, vehicle condition, loading/unloading etc. are being monitored.
• Overseeing cycle counts, reconciling discrepancies, and ensuring system accuracy.
  • Co-ordinate with CSR and procurement team to ensure smooth movement of inbound and outbound material.
  • Drive monthly / quarterly KPIs and take corrective actions for any misses.
  • Ensure proper documentation and processes for inbound and outbound inventory.
  • Collaborate with stakeholders for data and information on inventory planning at the warehouse for storage and movement to meet business requirements.
  • Initiate, manage and maintain cross-functional communication / discussions with Sales, Supply Chain & Finance teams to align on inventory volumes, storage space, and costing.
  • Ensure disposal of discarded and write-off material is managed as per internal policy as well as local regulatory requirements.
  • Conduct monthly / quarterly stock audits and share reports with stakeholders along with correct action plan for issues (if any).
  • Accurate and timely processing of warehousing bills and assigning the accurate expense code to determine the right costing.
  • Publish reports, metrics and share order status trackers with stakeholders.
  • Timely resolve issues & customer complaints, conduct RCA and implement corrective action plan.
  • Lead / drive process improvement & savings projects.
• People Management
  • Responsible for people management & development.
  • Coach & develop SMEs / Leaders. Create and train back-ups for each process.
  • Conduct regular training programs for warehouse team members on safety, material handling, processes and ERP systems.

Qualifications & Experience:

• Graduate / Postgraduate (MBA in Supply Chain Management would be preferred)
• 12-15 years of experience in warehouse management (min 5 years in leadership role)
• Proficiency with warehouse procedures and policies
• Good experience of ERP warehouse management systems and documentation tools (D365 preferred)
• Good communication, collaborative and coordination abilities
• Proficiency in MS Office and document management systems

Preferred Skills:

• Experience in pharma & food industry
• Knowledge of ISO standards and audit documentation