IT Specialist

Job Title:

End User Services Engineer

Location:

Houston, Texas, USA

Key responsibilities

• Manage incidents and service requests through ServiceNow.
• Support employee onboarding, departures, computer replacements and IT inventory.
• Troubleshoot Windows, macOS, Microsoft 365, account, mobile-device and endpoint-management issues.
• Support meeting-room technology and coordinate equipment health checks with the unified communications and network teams.
• Assist with major incidents, technology changes and critical out-of-hours site work when required.

Essential requirements

• At least five years of IT support or End User Services experience in a corporate environment.
• Experience supporting employees working in offices and remotely.
• Strong knowledge of Windows 10/11, Microsoft 365 and Entra ID/Active Directory.
• Experience using an IT service-management platform such as ServiceNow or Jira.
• Ability to support iOS and Android smartphones and tablets.

Desired skills

• Experience with Microsoft Intune, Autopilot, SCCM or similar endpoint-management tools.
• Strong communication and customer-service skills, with the ability to support colleagues at every level of the organization.
• A collaborative and culturally aware approach that builds trust across regional and global teams.
• Curiosity and initiative to automate manual processes, improve workflows and create measurable business impact.