Principal Technical Success Consultant

Job Title:

Principal Technical Success Consultant

Responsibilities:

• Lead workshops and coaching sessions to guide the customer in using the PI System successfully to realize their use cases.
• Act as a technical liaison to assigned customer accounts, collaborating with Customer Success Managers, to maximize customer value and drive new business.
• Lead strategic conversation with customers to guide them through use case discovery and position AVEVA Products and Infrastructure to address those needs.
• Lead conversations to help focus on the vision where the PI System adds business value, at all customer levels. Examples include Administration/IT Staff, Operations Management and Staff, "C" level executives.
• Have a strong interest in growing your career and participating in both internal and external training programs to keep abreast of emerging technologies and markets.
• Display initiative and self-motivation to deliver high quality results along with meeting all expectations for both internal and external customers.
• Influence and drive adoption of the PI Infrastructure through product demonstration, Proof of Value, and other promotional activities.
• Assist with risk vs. benefit analysis to help the customer understand the ramifications of various deployment options.
• Proactively engage Enterprise Customers to promote enterprise-wide adoption and implementation of the PI Infrastructure.
• Mentor other team members on industry, product, and/or technology topics.

Qualifications:

• Bachelor’s degree or higher in engineering or another technical field
• 5+ yrs. experience with real-time operational data systems within an industrial manufacturing and/or operating industry
• Hands on PI System experience, highly desired
• Strong leadership, customer service, and interpersonal relationship skills
• Solid oral, written, presentation, and communication skills
• Ability to work as part of a team to solve problems and share best practices
• Ability to set priorities and manage multiple activities
• Experience working with C-level executives, a plus
• A background in architectures and enterprise-wide design methodologies, a plus
• Willing and able to travel, as required, possibly for up to 50%