Business Analyst

Primary Responsibilities:

• Serve as the main point of contact for clients, understanding their IT needs and offering customized solutions.
• Develop and maintain strong relationships with key clients, ensuring satisfaction and repeat business.
• Manage project timelines, budgets, and deliverables for client accounts.
• Coordinate with internal teams (sales, technical, operations) to ensure timely service delivery.
• Oversee the development and execution of account strategies to achieve business goals.
• Track project progress and resolve any issues or concerns that may arise.
• Conduct regular meetings with clients to review performance and discuss new opportunities.

Skills Required:

• Strong understanding of IT products, services, and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts and projects simultaneously.
• Problem-solving skills and ability to handle challenging situations with clients.
• Proficient in MS Office and other business tools.

Qualifications:

• Bachelor's degree in Business, Information Technology, or related field.
• Proven experience in management, preferably in the BFSI /IT sector.
• Experience working with cross-functional teams and managing client expectations.

Desirable Traits:

• Proactive, goal-oriented, and detail-driven.
• Ability to build long-lasting relationships with clients.
• Strong organisational and time-management abilities.
• Ability to travel as required for client meetings and project oversight.