Technical Customer Success Manager

About Attentive.ai:

Attentive.ai is a fast-growing vertical SaaS start-up, funded by Insight Partners, PeakXV (Surge), Infoedge, Tenacity and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. We're looking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base.

Job Description:

This Customer Success role at BEAM AI is ideal for engineers, estimators, or project managers from mechanical, civil, electrical, or construction backgrounds who want to transition into a client-facing role.

Acting as the technical expert, you’ll bridge communication between customers and the estimating team while driving adoption and success. It’s a great opportunity to leverage your technical knowledge, enhance customer relationships, and be part of a dynamic team disrupting the construction software industry. Proficient at CSA (Civil-Structural-Architectural) trades & MEP trades. In-depth understanding of trades across the CSI master-format.

Responsibilities of the Role:

• Lead and optimize customer onboarding to ensure efficiency and scalability.
• Drive product adoption and usage, enabling customers to realize full value from Beam AI. Manage key accounts, strengthen relationships, and proactively address churn risks while driving renewals.
• Represent Beam AI on customer calls, clarifying technical queries and communicating requirements to the estimating team.
• Track and analyze customer success metrics (CSAT, NPS, renewals, churn) to improve outcomes. Identify and execute upsell opportunities, acting as a strategic advisor to accounts.
• Foster customer advocacy through case studies, testimonials, and referrals.

Requirements for the Role:

• Degree in Mechanical, Civil, Construction, or Electrical Engineering, or relevant experience in construction estimating.
• 3+ years of experience in estimating, project management, or client-facing roles particularly for US / Canada customers.
• Strong communication and interpersonal skills with a proven ability to build relationships. Empathy, tact, and professionalism under pressure.
• Passion for customer success and delivering value.
• Strong analytical and problem-solving abilities.
• Ability to meet deadlines and adapt in a fast-paced, fluid environment.
• Willingness to work in a start-up setting and evening shift (aligned to US business hours). Confidence in representing the company on customer calls and explaining technical details clearly.