Desktop Engineer

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
• Troubleshoot hardware failures, software errors, system crashes, and performance issues.
• Install, configure, and maintain Windows 10/11 operating systems, business applications, drivers, and antivirus software.
• Perform hardware upgrades, component replacements, preventive maintenance, and system updates.
• Troubleshoot LAN, Wi-Fi, internet, IP configuration, DNS, and DHCP-related issues.
• Provide first-level technical support to end users and resolve IT incidents through calls, emails, or ticketing systems.
• Troubleshoot Microsoft Outlook, email, printer, and peripheral-related issues.
• Maintain IT asset inventories, hardware allocation records, software installation records, and service tickets.
• Assist with employee onboarding, workstation setup, and IT asset collection during employee exits.
• Follow IT security policies, standard operating procedures, and maintenance schedules.
• Coordinate with network and infrastructure teams to resolve complex technical issues.
• Prepare technical documentation and maintain accurate records of troubleshooting activities.

Qualities

Technical and Problem-Solving Skills

• Demonstrates strong troubleshooting and analytical skills.
• Resolves hardware, software, and connectivity issues efficiently.
• Works independently and manages multiple support requests effectively.
• Adapts to changing priorities and handles time-sensitive issues.
• Maintains a customer-focused approach while providing technical support.
• Follows established IT procedures and security guidelines.

Teamwork and Communication

• Communicates effectively with technical and non-technical users.
• Coordinates with IT teams to resolve escalated incidents.
• Provides timely updates on support requests and issue resolution.
• Maintains a professional and service-oriented attitude.
• Supports IT asset management, documentation, and operational activities.

Requirements

Experience and Technical Knowledge

• 1–3 years of experience in desktop support, IT support, or technical support.
• Good knowledge of Windows 10/11 installation, configuration, and troubleshooting.
• Knowledge of desktop and laptop hardware components and peripherals.
• Experience in printer installation, configuration, and troubleshooting.
• Basic understanding of LAN, TCP/IP, DNS, DHCP, Wi-Fi, and network connectivity.
• Knowledge of antivirus software, endpoint security, software installation, and Windows updates.
• Familiarity with Active Directory, Microsoft 365, and remote support tools is preferred.
• Experience with ticketing systems and IT asset management is an added advantage.
• Good communication, customer-service, and problem-solving skills.

Educational Qualification

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant IT certifications will be an added advantage.

Key Performance Indicators (KPIs)

• Timely resolution of IT support tickets.
• First-time resolution rate for technical issues.
• User satisfaction and quality of technical support.
• Accuracy of IT asset records and technical documentation.
• Compliance with IT security policies and preventive maintenance schedules.

Expected Date of Closure

Immediate.

How to Apply

Interested candidates can share their updated resumes with the HR team at [email protected].