Lotus Notes / HCL Domino Application Developer — Database Support

Job Description – Lotus Notes / HCL Domino Application Developer – Database Support

Position Summary

We are seeking an experienced, hands-on Lotus Notes / HCL Domino Application Developer to provide ongoing application support, maintenance, troubleshooting, and controlled enhancements for a long-standing US-based manufacturing client's legacy Notes/Domino application estate.

Critical Responsibilities

Application Development & Maintenance

• Own application change requests from requirement clarification through development, testing, validation, documentation, and closure.
• Analyze business requirements and modify existing applications using Domino Designer, including forms, fields, labels, views, folders, subforms, shared fields, shared elements, sections, actions, and outlines.
• Maintain shared elements such as approver and supervisor lists used across multiple applications.
• Create and maintain annual versions of applications that use year-specific databases by copying and validating application designs into new databases.
• Safely modify legacy applications while minimizing regression and unintended impact to existing business processes.

Workflow & Approval Support

• Maintain and modify workflow and approval applications supporting R&D, Manufacturing, Finance, and HR processes.
• Update approval routing when approvers, supervisors, or business owners leave or change roles.
• Modify @Formula logic, Simple Actions, buttons, mail notifications, document routing, and folder movement associated with workflow stages.
• Ensure documents are routed correctly to the next approver, appropriate folder, and required business process stage.
• Troubleshoot workflow and approval issues and validate end-to-end application behavior after changes.

Access, Security & Administration

• Manage and troubleshoot Domino application ACLs, roles, Readers fields, Authors fields, and section-level access.
• Maintain section access formulas and application-level security logic.
• Support the conversion of access from named individuals to Domino Directory groups to simplify ongoing administration.
• Troubleshoot application access, authorization, and security-related issues in coordination with Domino Administrators.

Domino Upgrade & Post-Upgrade Support

• Support application remediation associated with the client's Domino 9 to Domino 14 upgrade.
• Troubleshoot application issues identified following the Domino server upgrade and make only the required application-level changes.
• Validate application functionality following platform changes and coordinate infrastructure-related issues with the Domino Administration team.
• Support minor web-enablement changes for selected applications where browser access is required.

Legacy Application Analysis & Knowledge Management

• Analyze undocumented legacy applications and develop an understanding of their purpose, business owner, design, workflow, ACL, dependencies, and operating behavior.
• Document application knowledge and build a maintainable support knowledge base for the application estate.
• Identify inactive, obsolete, and orphaned applications and support application retirement activities.
• Support extraction of data from applications being retired into formats or repositories such as Excel, CSV, SQL, or SharePoint, where required.

Replication & Production Support

• Understand Domino replication and clustered environments sufficiently to ensure application design changes are correctly propagated across applicable replicas.
• Support applications across the client's three-server clustered environment consisting of primary, replica, and backup servers.
• Work tickets through ServiceNow, maintain accurate ticket updates, and provide clear documentation of diagnosis, actions, validation, and closure.
• Coordinate with client Domino Administrators, Atlas delivery/support teams, and business stakeholders to ensure timely and controlled resolution.

Required Qualifications

• 5+ years of hands-on Lotus Notes / HCL Domino application development experience in production environments.
• Strong hands-on experience with Domino Designer, including forms, subforms, views, folders, shared fields/elements, sections, actions, and outlines.
• Strong command of @Formula language and Simple Actions.
• Working knowledge of LotusScript.
• Strong understanding of Domino security, including ACLs, roles, Readers fields, Authors fields, section access formulas, and Domino Directory groups.
• Proven experience supporting workflow and approval applications, including mail notifications, routing logic, multi-level approvals, and document movement.
• Ability to understand and safely modify undocumented legacy applications, including applications originally developed on Notes R4 through R9.
• Understanding of Domino replication and clustering and the impact of application design changes across replicas.
• Strong troubleshooting, root-cause analysis, and problem-solving capability.
• Ability to communicate effectively with non-technical business users and translate business requirements into controlled application changes.
• Demonstrated discipline in production change management, including design backup, testing, validation, documentation, and controlled implementation.
• Experience working with structured ticketing and production support processes; ServiceNow experience is preferred.

Preferred / Good-to-Have Qualifications

• Domino Administrator experience covering server tasks, Domino Directory, replication, and mail routing.
• Experience with Domino 12 or Domino 14 upgrades and post-upgrade application remediation.
• Experience with XPages, Domino web enablement, or HCL Nomad.
• Experience with DXL export/import.
• Experience extracting Notes/Domino data to Excel, SQL, SharePoint, or CSV.
• HCL Domino certification.
• Experience in manufacturing or consumer products environments.

Critical Success Measures

• Accurate and controlled completion of application change requests with minimal regression or business disruption.
• High-quality, right-first-time application changes covering forms, workflows, routing, security, and shared elements.
• Successful support of applications through the client's Domino 9 to Domino 14 upgrade, with timely identification and remediation of application-level issues.
• Zero unauthorized changes to production applications, security controls, ACLs, or workflow routing.
• Complete and accurate documentation of supported legacy applications, including business purpose, owner, security model, workflow, dependencies, and known issues.
• Increased reuse of Domino Directory groups rather than individual-user access wherever appropriate.
• Reduced dependency on individual client Domino Administrators for routine application change requests.
• Timely and complete ServiceNow ticket updates, including diagnosis, actions taken, validation, and closure documentation.
• Effective knowledge transfer and collaboration with client Domino Administrators and Atlas production support teams.
• Progressive identification of inactive, orphaned, and obsolete applications to support application rationalization and retirement.
• Reliable support coverage aligned with agreed US Eastern business hours, including escalation support for critical production issues and upgrade-related incidents.