Enterprise Sales Development Representative

Position Summary

The Upmarket Sales Development Representatives (SDR) plays a critical role in generating and advancing sales opportunities across athenahealth's strategic Upmarket Sales organization. This position partners closely with Sales Executives to engage prospective healthcare organizations, build relationships with key stakeholders, and support the progression of opportunities through the sales pipeline.

Essential Job Responsibilities

• Engage prospective customers through phone, email, virtual meetings, and in-person interactions to communicate the value of athenahealth solutions.
• Research healthcare organizations, industry trends, and market dynamics to identify and prioritize business opportunities.
• Develop and execute territory outreach plans to increase engagement within assigned accounts and markets.
• Collaborate with Enterprise Sales Executives to support prospecting strategies and opportunity development.
• Leverage marketing programs, events, webinars, and other engagement channels to connect with prospective customers.
• Create and implement outreach approaches that generate interest and support pipeline growth.
• Qualify opportunities and maintain high standards for lead quality before advancing them through the sales process.
• Build and maintain relationships with prospective customers to support long-term pipeline development.
• Share customer and market insights with sales partners to inform account strategies.
• Use AI-enabled tools to streamline prospect research, personalize outreach, organize customer information, and improve productivity while learning and adopting new technologies that enhance sales effectiveness.

Additional Job Responsibilities

• Maintain accurate and timely records of prospect interactions and opportunity activity within Salesforce.
• Utilize internal and external resources to identify and generate new prospective customer leads.
• Attend industry conferences, networking events, and customer engagement activities as needed.
• Support ongoing sales process improvement initiatives and best practice sharing.
• Participate in training and professional development opportunities.
• Partner with cross-functional teams to support enterprise sales objectives.
• Maintain awareness of healthcare industry developments and competitive market activity.