Product Operations, Senior Associate- Patient Experience

About the Team

The Product Operations team supports product delivery by improving coordination, decision-making, and execution across the athenaOne product lifecycle. The team helps solution teams by providing platforms and tools that improve collaboration, reduce dependencies, and accelerate delivery. It partners closely with product management, product analytics, engineering, customer enablement, and release readiness teams, while also helping establish operating practices, measure outcomes, and support the use of AI tools in day-to-day work.

Core Responsibilities

• Feature delivery and portfolio support

  • Partner with product managers to support feature delivery from idea through general availability.
  • Surface risks, trends, and portfolio insights to inform decision-making.
  • Coordinate cross-team and portfolio dependencies.
  • Support adherence to product development timelines and operating cadences.

• Alpha, beta, and release readiness

  • Support alpha and beta planning by reviewing test design and challenging assumptions.
  • Help ensure features are measured against clear success criteria.
  • Support readiness and release activities for AI-enabled product features.
  • Help validate use cases, assess risk, and prepare customer-facing materials.

• Data analysis and decision support

  • Analyze portfolio data to identify risks, tradeoffs, and opportunities.
  • Communicate recommendations that support product prioritization.
  • Hold product managers and product analytics partners accountable for measuring business and user outcomes.

• AI-enabled productivity and execution

  • Use AI tools to summarize information, draft analysis, and compare options more efficiently.
  • Spend more time validating decisions and improving the quality of product execution.
  • Support the use of AI tools in day-to-day Product Operations work.

• Continuous improvement and operating clarity

  • Identify recurring issues and share insights that improve team processes.
  • Provide consultative guidance that reduces ambiguity around roles, data, and decision rights.
  • Support presentations, status updates, and decision materials for product and leadership stakeholders.
  • Help document workflows, standards, and best practices for Product Operations.
  • Assist with special projects that improve product operating practices or support broader priorities.

Why This Role Matters

This role helps ensure patient experience work is delivered with consistency, clarity, and measurable impact. It combines product operations, analytics, governance, and AI-enabled execution to improve how athenahealth builds and launches patient-facing experiences.