Operations Associate
athenahealth
Full Time5+ yearsPosted 2 days ago
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Overview
Position Type
Full Time
Experience
5+ years
Job Description
Job Responsibilities
- Analyze complex breakdowns in the process associated with follow-up, denials management, payment posting related and or clinicals related issues through performing root cause analysis and provide appropriate next steps to BPO teams
- Accountable to drive workflows, directives and new work assignments with the BPO teams at the capacity of SME and trainer
- Drive process specific calls with BPO teams to drive better outcomes in quality
Typical Qualifications
- Bachelor’s degree or equivalent
- 5-7 years’ experience in fast paced environment
- Previous experience in healthcare RCM environment, mandatory