Information Technology (IT) Specialist

Position Overview

We are seeking an Information Technology Specialist to support end users in our rapidly growing team, maintain enterprise hardware and software systems, and contribute to the reliability and efficiency of IT operations. This role is hands-on and fast-paced, ideal for someone who excels in troubleshooting, customer service, and adapting quickly in a growing environment.

Key Responsibilities:

• Support AST facilities in Lanham, MD, and Arlington, VA.
• Provide hardware and software support for end-user workstations, servers, and mobile devices.
• Manage user accounts in on-premises Active Directory and cloud-based identity platforms, including Entra and 1Password.
• Support and maintain Office 365 applications for users.
• Prepare, deploy, and ship hardware to remote sites and end users.
• Assist with deploying on-premises hardware, including routers, switches, cameras, access points, servers, workstations, monitors, and printers.
• Install, patch, and upgrade software to maintain system security and integrity.
• Troubleshoot communication issues related to cabling, infrastructure components, and badge access systems.
• Create and maintain accurate cabling infrastructure documentation.
• Support the facilities maintenance team when time and availability permit.
• Escalate complex issues to subject matter experts as needed.
• Complete other related duties as assigned.

Qualifications

• Strong commitment to helping others and providing excellent support.
• Exceptional attention to detail.
• Ability to prioritize tasks and meet scheduled project deadlines.
• Strong troubleshooting and diagnostic skills for physical communications issues.
• Ability to plan for and procure the equipment, materials, and components needed to complete tasks on schedule.
• Ability to quickly learn new skills and technologies.
• Comfortable working in a fast-changing, rapidly evolving environment.
• Flexibility to work in on-call rotations as needed.

Education:

• High school diploma or equivalent required; associate or bachelor’s degree in computer science or related field preferred.
• IT-related certifications (Microsoft, CompTIA, ITIL) are a plus.

Experience:

• Minimum of 3 years of experience in desktop support, help desk, or customer support roles.
• 3+ years of experience installing and maintaining network and security systems, including access points, switches, access control components, and related cabling.
• Technical support experience with Microsoft Windows and Microsoft Office.
• Hands-on experience maintaining hardware, including racking servers, deploying workstations, and configuring peripherals.
• Working knowledge of networking fundamentals, including the OSI model, TCP/IP, protocols, routing, and firewalls.

Preferred Qualifications:

• Experience with Cisco Meraki network infrastructure and equipment.
• Experience supporting macOS, iOS, and Android devices.
• Security systems installer license and insurability.
• Ability to obtain / maintain a Secret security clearance.

Soft Skills:

• Strong interpersonal and collaboration skills.
• Strong written and verbal communication skills.
• Close attention to detail to ensure accurate information and project deliverables.

Technology Stack:

• Operating Systems: Windows, Linux, macOS, iOS, Android.
• Identity & Access: Active Directory, Entra, 1password.
• Productivity & Collaboration: Office 365, Teams, Jira, Confluence.
• Networking: Routers, managed switches, firewalls, TCP/IP, Cisco / Meraki.
• Virtualization: Docker, Hyper-V, Proxmox.
• Cloud Services: AWS, Azure.
• Hardware: Servers, workstations, printers, mobile devices, cabling.

Physical Requirements

• Ability to work in a standard office environment and use a computer for extended periods.
• Ability to use ladders.
• Ability to operate hand carts and move equipment.
• Ability to crawl under desks.
• Ability to replace Ethernet cables at switches and wall ports.
• Ability to lift or move equipment weighing up to 50 lbs.

This job description may not be inclusive of all duties and responsibilities. Additional tasks may be assigned from time to time, or the scope of the job may change as needed by business demands.