Assent12 open roles

Customer Support Associate

Pune, India · Full-time

Posted 2w ago
From Assent’s careers page

Location: Pune, India
Type: Full-time
Department: Customer Service

Apply on Assent’s site

Opens the listing on jobs.smartrecruiters.com

Let the right jobs find you

In your inbox every Wednesday and Saturday

Personalised suggestions from verified career pages, matched to your role, location, level and skills.

Job Description

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues