NetSuite Systems Administrator

Role Overview:

The NetSuite Systems Administrator is responsible for the day-to-day administration, configuration, support, documentation, and continuous improvement of Ashoka's global NetSuite OneWorld environment, with administrative support for NetSuite Planning and Budgeting (NSPB). Operating across approximately 30 countries, the organization is at varying stages of NetSuite adoption and implementation. This role will help strengthen the existing environment while supporting continued rollout, remediation, and standardization of financial systems and processes across the global organization.

The Systems Administrator will serve as a key bridge between Finance, Accounting, country offices, and internal and external technology resources. The successful candidate will combine strong NetSuite technical skills with an understanding of accounting and financial processes and the ability to work effectively with users across multiple countries, cultures, and levels of technical sophistication.

This is a hands-on, mid-level role for someone who enjoys solving problems, improving systems, and helping users get more value from NetSuite.

Key Responsibilities:

NetSuite Administration & Support

• Serve as a primary administrator for the organization's NetSuite environment, supporting users across headquarters and approximately 30 country operations.
• Manage user accounts, roles, permissions, access controls, workflows, forms, dashboards, and system preferences.
• Troubleshoot system issues and respond to user questions, identifying root causes and developing sustainable solutions.
• Manage and prioritize NetSuite support requests and coordinate with external consultants or other technical resources when appropriate.
• Develop and maintain a current system inventory and documentation on configurations, workflows, scripts and integrations, roles, reports and saved searches, recurring processes, administrator runbooks, known dependencies, and key configuration decisions.
• Monitor system performance, data quality, integrations, and scheduled processes and proactively identify potential issues.

Qualifications:

Required

• Approximately 3–6 years of experience administering or supporting NetSuite in a complex organization.
• Hands-on experience with NetSuite configuration, roles and permissions, workflows, saved searches, reports, dashboards, and system administration.
• Strong understanding of core accounting and financial processes, including general ledger, accounts payable, accounts receivable, close, and financial reporting.
• Experience supporting multi-entity or multi-subsidiary environments within a grant-making organization.
• Familiarity with nonprofit accounting, fund/grant accounting, donor restrictions, or project/program reporting.
• Demonstrated ability to diagnose systems and data problems and develop practical solutions.
• Experience gathering business requirements and translating them into system improvements.
• Strong analytical, organizational, documentation, and problem-solving skills.
• Ability to manage multiple priorities and work independently while collaborating with geographically dispersed teams.
• Strong written and verbal communication skills and an ability to work effectively with both technical and nontechnical colleagues.

Preferred

• Experience with NetSuite OneWorld, multi-book accounting and international/multi-currency environments.
• Experience supporting a global organization with decentralized operations.
• Experience with NetSuite implementations, entity rollouts, data migrations, or significant system enhancements.
• Experience with SuiteFlow and basic familiarity with SuiteScript, SuiteAnalytics, integrations, APIs, or related NetSuite tools. Deep development expertise is not required.
• Experience working with external NetSuite implementation partners or consultants.
• NetSuite Administrator or other relevant NetSuite certification is a plus.
• Experience administering or supporting NetSuite Planning and Budgeting (NSPB).