Recovery Coach Supervisor

About the Role

The Recovery Coach Supervisor provides leadership, supervision, and operational oversight of the Recovery Support Services team. This position is responsible for maintaining a safe, structured, and therapeutic treatment environment while supporting staff development, program consistency, patient engagement, and regulatory compliance.

Essential Duties & Responsibilities

Leadership & Staff Development

• Provide direct supervision, coaching, and leadership to Behavioral Health Technicians, Recovery Support Specialists, and related support staff.
• Conduct regular supervision meetings, performance coaching, and annual evaluations.
• Assist with recruitment, interviewing, onboarding, and training of Recovery Support staff.
• Develop schedules and staffing plans that ensure safe and effective program coverage.
• Foster a culture of accountability, professionalism, teamwork, and patient-centered care.
• Monitor employee performance and address concerns in partnership with leadership and Human Resources.

Program Operations

• Oversee day-to-day Recovery Support operations and patient engagement activities.
• Ensure consistency in program structure, schedules, and daily routines.
• Serve as a resource for staff regarding patient concerns, behavioral issues, and operational challenges.
• Assist with development and implementation of policies, procedures, workflows, and best practices.
• Participate in leadership meetings and quality improvement initiatives.

Patient Care & Milieu Management

• Ensure a safe, structured, and therapeutic treatment environment.
• Support patient orientation and integration into the program.
• Facilitate educational, recovery-focused, and psychoeducational groups as assigned.
• Monitor patient participation, engagement, and adherence to program expectations.
• Assist with crisis intervention, de-escalation, and behavioral management.
• Support recreational, wellness, and recovery-oriented activities.
• Administer and document urine drug screens in accordance with policy.
• Obtain and document vital signs, weights, and other approved observations.
• Provide transportation support when necessary and approved.

Documentation & Compliance

• Maintain timely and accurate documentation of incidents, observations, patient interactions, and shift activities.
• Ensure compliance with Joint Commission standards, state regulations, licensing requirements, and company policies.
• Participate in audits, inspections, and accreditation readiness activities.
• Assist with monitoring staff completion of required training and competencies.

Collaboration

• Partner with Nursing, Clinical, Admissions, and Executive Leadership teams.
• Participate in interdisciplinary treatment team meetings.
• Communicate effectively regarding patient concerns, operational needs, and program improvements.
• Support organizational initiatives and special projects as assigned.