Customer Solution Engineer

About Arrcus

Arrcus was founded to enhance business efficiency through superior network connectivity. The Arrcus Connected Edge (ACE) platform offers best-in-class networking with the most flexible consumption model at the lowest total cost of ownership. The Arrcus team consists of world-class technologists who have an unparalleled record in shipping industry-leading networking products, complemented by industry thought leaders, operating executives, strategic partners, and top-tier VCs. The company is headquartered in San Jose, California.

We offer a variety of roles in software, hardware, and cloud environments. We are looking for people who are self-motivated, creative, and agile. You will work closely with the top-notch talent in Arrcus in redefining networking. Prior work experience in a venture-backed company is a big plus.

Role Overview

The Technical Lead for Customer Solution Engineering at Arrcus will spearhead the qualification of ultra-complex customer deployment scenarios and own the technical resolution of high-priority customer escalations. In this senior individual contributor and technical leadership role, you will bridge the gap between field deployments, Development and product management. You will design multi-dimensional test architectures, guide junior engineers, and ensure production-readiness for next-generation networking use cases at scale.

Key Responsibilities

• Escalation & Deployment Ownership: Lead the root-cause analysis and end-to-end resolution of critical, high-impact customer network escalations and complex live deployment roadblocks.
• Solution Architecture & Validation: Qualify, production-grade customer use cases in simulated lab environments, mirroring massive multi-dimensional scales.
• Technical Leadership: Mentor team members on analysis, debugging techniques, and robust test framework design.
• Advanced Automation: Drive the continuous evolution of automation frameworks and scale-out testing pipelines using Python and shell programming.

Requirements & Qualifications

• Education: B.S. or M.S. in Computer Science, Electrical Engineering, or a related technical field.
• Experience: 10 to 15+ years of experience in system test engineering, customer solution engineering, or advanced technical support within the networking industry.
• Networking Expertise: Deep domain knowledge in IPv4/IPv6/Multicast forwarding, MPLS VPNs, EVPN, and High Availability (HA) features.
• Networking Expertise: Strong architectural understanding of Layer 2, Layer 3, MPLS, and Multi-Service routing and switching protocols.
• Troubleshooting & Tools: Expert-level hands-on experience with high-scale traffic generator equipment (Spirent / IXIA).
• Troubleshooting & Tools: Advanced proficiency in Linux/UNIX environments for deep system and network troubleshooting.
• Programming & Frameworks: Strong command of Python, with a proven history of building or scaling robust test system.
• Soft Skills: Exceptional problem-solving capabilities under pressure, clear communication skills for executive and customer-facing discussions, and a collaborative leadership mindset.

Benefits

• Bonus + Equity
• 100% covered medical, dental, and vision insurance
• Parental leave
• 401k retirement plan
• Health & wellness program and resources
• Weekly Catered lunches at our San Jose office.

Base Salary

$185000-$210000 Per Year

Equal Opportunity

At Arrcus, we're proud to be an equal opportunity employer – We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. A strong belief of culture addition will propel us forward, together.

With this, we consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation and training.