Content Operations Specialist

Position Summary Lead the audit and update of packaging, labels, and branding materials across numerous products — including auditing existing design templates and files to identify outdated layouts, specs, or branding that need refreshing. Beyond this project, the role will continue auditing, updating, and maintaining corporate documents and marketing materials to ensure accuracy and consistency across all customer-facing content.

This role requires strong judgment in evaluating and prioritizing content and design updates, comfort working through high-volume, detail-heavy production work, and the ability to responsibly use AI tools to improve speed and quality of work without sacrificing accuracy.

Key Accountabilities

• Lead the audit and update of packaging, labels, and branding materials across numerous products, ensuring specifications, regulatory/compliance text, and design consistency are current and accurate
• Audit existing design templates and source files (Illustrator, InDesign) to identify outdated branding, layouts, or specs, and maintain a master template library reflecting current standards
• Conduct ongoing audits of corporate documents and marketing materials to identify outdated, inconsistent, or inaccurate content
• Update and develop corporate documents and marketing materials, using AI tools where appropriate while applying sound judgment to verify accuracy
• Coordinate with regional and product teams to validate content and design accuracy before publishing or sending to print
• Maintain a content and design inventory to track audit status, outstanding updates, template versions, and completion
• Occasional updates to the corporate website
• Edit and update social media marketing videos using simple software as required
• Flag content or design gaps and recurring accuracy issues to the Marketing team for process improvement

Qualifications/Requirements

• Minimum 2 years of proven experience with Adobe Creative Suite (mainly Illustrator, InDesign)
• Experience auditing, updating, or maintaining design templates, style guides, or artwork files across multiple products preferred
• Familiarity with basic print production requirements (bleed/trim, dielines, color proofing) is a plus
• Basic knowledge of HTML
• Experience with Microsoft Office suite
• Strong organizational skills and attention to detail, especially when tracking updates across a large volume of products and templates
• Strong communication, problem-solving skills, and the ability to meet deadlines in a fast-paced environment