Technical Advisor

Roles and Responsibilities:

• Provide excellent technical support in an office-based environment or, at times, on-site for local customers.
• Assist customers with problematic equipment and offer cost-effective solutions.
• Respond to customer technical inquiries and provide support online or on-site.
• Conduct on-site training seminars for regional representatives and customers.
• Travel to various project sites (10% of scheduled time) to troubleshoot issues or assist with start-up and commissioning of Armstrong-supplied equipment.

Coordination & Process Improvement:

• Perform additional departmental assignments as required.
• Collaborate with internal teams and vendors to enhance products and processes.
• Initiate corrective action, Root cause and Field service reports when necessary.
• Implement recommendations to improve methods and reduce cycle times.

What We’re Looking For:

To thrive in this role, you should bring:

Education & Experience:

• University degree in electrical or building controls/automation with minimum of 3 years’ experience in related field. Alternatively, an HVAC diploma/degree or five (5) years of HVAC/Controls industry experience will be considered.
• At least two (2) years of experience working with engineering, manufacturing, and distribution operations in an industrial environment.
• Experience in technical support and/or customer service. Public speaking and training experience is an asset.

Technical Skills:

• Strong knowledge of centrifugal pumps, heat exchangers, and building automation controls.
• Familiarity with building automation communication protocols such as BACnet and Modbus is required.
• Experience with Tridium Niagara and wireless networking is a definite asset.

Soft Skills:

• Strong technical aptitude with the ability to work independently and collaboratively in a fast-paced, evolving environment.
• Creative problem-solving skills and ability to conduct root cause analysis.
• Ability to break down complex problems into simplified solutions and provide clear, well-thought-out recommendations.
• Strong team-oriented leadership skills with a proactive, action-driven approach.
• Customer-first mentality with a commitment to taking ownership of support tickets and issues until customer expectations are met.
• Excellent communication skills with the ability to engage in open and authentic discussions in all situations.

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.