NOC Engineer

Infrastructure Monitoring & Incident Response\n- Monitor critical physical infrastructure using PLC, BMS, and DCIM platforms such as Distech, Radix IoT/Mango, Schneider Electric, Siemens, or similar systems.\n- Monitor and respond to alerts involving power, cooling, network connectivity, environmental conditions, and facility infrastructure.\n- Provide Tier 2 support for escalations from L1 technicians and coordinate escalation to engineering, facilities, vendors, or other teams as required.\n- Own incidents through their lifecycle, from initial triage and troubleshooting through resolution, stakeholder communication, and documentation.\n- Support incident response and post-incident reviews, identifying opportunities to improve operational reliability and response procedures.\n- Develop and refine monitoring dashboards, alerting thresholds, and operational health indicators.\n\nData Center Operations\n- Perform and coordinate routine health checks of critical infrastructure, including UPS systems, PDUs, CRAC/CRAH units, backup generators, and environmental monitoring systems.\n- Troubleshoot and coordinate resolution of mechanical and electrical infrastructure issues using a working knowledge of MEP systems.\n- Read and interpret technical documentation, including electrical one-line diagrams, network diagrams, schematics, and equipment documentation.\n- Coordinate scheduled and emergency maintenance activities with internal teams, vendors, and remote hands personnel.\n- Participate in change management processes and assess the operational and infrastructure impact of proposed changes.\n- Ensure physical and logical security policies and procedures are followed within data center and edge environments.\n\nModular & Edge Infrastructure\n- Operate and support modular, containerized, micro, and distributed edge data center environments.\n- Help maintain availability, continuity, and resiliency across geographically distributed and remotely operated infrastructure.\n- Coordinate remote troubleshooting and hands-on support for edge deployments.\n- Implement and continuously improve operational practices for remote infrastructure monitoring, fault detection, escalation, and recovery.\n- Support environmental sensors and IoT-based monitoring integrations across remote infrastructure.\n\nTools, Automation & Documentation\n- Use operational platforms such as Grafana, Zoho Desk, Zenduty, ServiceNow, Jira, SolarWinds, or similar tools for monitoring, analysis, ticketing, and incident management.\n- Maintain accurate documentation of configurations, incidents, changes, maintenance activities, and recurring operational tasks.\n- Support automation and reporting initiatives focused on infrastructure performance, availability, capacity, and uptime.\n- Assist with gathering operational evidence and infrastructure data for compliance and audit requirements.\n- Identify opportunities to automate repetitive operational activities using scripting and monitoring integrations.\n\nCollaboration & Operational Excellence\n- Partner closely with Facilities, Infrastructure Engineering, Networking, IT, Security, and other operational teams to maintain reliable infrastructure.\n- Communicate clearly during incidents, maintenance activities, escalations, and operational handoffs.\n- Participate in incident reviews and root cause analysis and help drive corrective and preventive actions.\n- Contribute to the development of runbooks, standard operating procedures, escalation processes, and operational best practices.\n- Participate in an on-call or shift-based operating model as required to support 24x7 infrastructure.\n\nRequired Qualifications\n- 5+ years of experience in NOC, data center operations, critical infrastructure operations, or a related technical role.\n- Strong working knowledge of PLC, BMS, and/or DCIM platforms.\n- Hands-on experience monitoring or supporting power and cooling infrastructure in data center or other mission-critical environments.\n- Working knowledge of mechanical and electrical systems, including UPS, PDU, CRAC/CRAH, generators, and environmental monitoring systems.\n- Solid understanding of networking fundamentals, infrastructure monitoring, alerting, and monitoring protocols.\n- Experience with critical infrastructure monitoring platforms such as Distech, Radix IoT/Mango, Schneider Electric, Siemens, or equivalent systems.\n- Experience with incident management, troubleshooting, escalation, and operational change management.\n- Ability to read and interpret electrical one-lines, network schematics, technical diagrams, and equipment documentation.\n- Strong analytical, troubleshooting, communication, and documentation skills.\n- Ability to work effectively in a shift-based and/or on-call environment, including nights and weekends when required.\n\nPreferred Qualifications\n- Experience operating or supporting modular, containerized, micro, or edge data centers.\n- Experience supporting geographically distributed infrastructure and coordinating remote hands activities.\n- Familiarity with environmental sensors, telemetry, IoT integrations, and remote monitoring systems.\n- Working knowledge of Linux and Windows server environments.\n- Basic scripting and automation experience using Python, PowerShell, Bash, or similar technologies.\n- Experience with monitoring and operational platforms such as Grafana, ServiceNow, Jira, SolarWinds, Zenduty, or Zoho Desk.\n- Familiarity with compliance, audit evidence collection, and operational security requirements.\n- Certifications such as CDCP, CDCTP, CompTIA Server+, CCNA, or equivalent industry certifications.\n- Highly organized, detail-oriented, and comfortable operating in fast-paced, mission-critical environments.