Point of Contact for assigned clients to handle various product and application related queries from clients and provide a timely resolution as per defined SLAs
Manage the client mandate from product consulting perspective and ensure all their queries are addressed as expected.
Effective resolution of operational queries raised by clients by using the platform and provide detailed explanations to the clients.
Coordinate with Product and Release managers to prepare for new clients and new fund onboarding.
Train clients on how to use the Arcesium platform effectively.
Create detailed documentation for future reference.
Escalate issues (if any) to internal teams/senior management, as necessary
Understand the criticality of issues raised by client and work closely with TRMs to provide RCAs as needed
Prepare various MIS reports for both internal and external users
Support internal tech teams in operational activities and quicker resolution of open issues.

A minimum MBA in financial discipline
Proficient in Industry and domain knowledge
Technical skillsets including knowledge of python and other languages (SQL or understanding of C) would be preferable.
An outstanding academic background with a passion to work in fast paced and dynamic environment
Exceptional verbal, written communication and interpersonal skills
Ability to multitask and manage multiple deliverables
A high level of personal maturity and a collaborative attitude
Should be able to demonstrate delivering high-quality work under stringent deadlines
Work experience between 2 to 4 years in financial services industry supporting Middle and back-office trade life cycle and/or interacting with Hedge Fund managers and other asset managers will be an advantage
Knowledge of Treasury and/or Swaps, trade lifecycle.

Consultant

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