IT Administrator

About the Role:

As a Senior IT Administrator (Global), you will work closely with the rest of our team to ensure that our company is using the most up-to-date technology to run our business. We are seeking a hands-on IT administrator who will own the day-to-day reliability, security, and scalability of ours hardware, software, and internal network, while directly supporting our staff across global offices.

Roles and Responsibilities:

• Administer, maintain, and support the company's IT infrastructure (network, endpoints, servers, cloud accounts) across global offices.
• Manage day-to-day IT operations, ensuring 24x7 availability and reliability of systems and services.
• Own the user onboarding and offboarding process, including access provisioning and deprovisioning across systems.
• Administer SaaS applications — user provisioning, license tracking, and renewal coordination.
• Execute the IT asset life cycle end-to-end: procurement, deployment, tracking, and secure disposal.
• Monitor systems and infrastructure proactively; troubleshoot, resolve, and escalate incidents within SLA.
• Support the CISO/security function on day-to-day compliance tasks, security tooling configuration, and audit evidence gathering.
• Identify repetitive manual tasks and build automation (Shell/Python scripting, API integrations) to streamline IT operations.
• Collaborate with cross-functional teams to support integration projects and resolve tooling gaps.
• Maintain and enforce existing IT policies and procedures; flag gaps for review.
• Support business continuity and disaster recovery execution — testing, documentation, and runbook upkeep.
• Act as the escalation point for Tier 2/3 technical support and helpdesk operations.
• Document processes, configurations, and runbooks to build team knowledge and reduce single points of failure.
• Coordinate with vendors on day-to-day support tickets, renewals, and issue resolution.
• Mentor junior IT staff and interns on troubleshooting approach and best practices.
• Track IT performance metrics (uptime, ticket resolution time, SLA adherence) and report on trends.

Experience and Qualifications:

• Bachelor's degree in a relevant field.
• 2-6 years of hands-on experience administering IT infrastructure and operations; experience in a global, multi-office, or distributed-team environment preferred.
• Strong working knowledge of network administration, endpoint management, and SaaS application administration.
• Practical experience with automation/scripting (Shell, Python) to streamline recurring IT tasks.
• Comfortable working in a startup/scale-up environment. This role will require occasional overlap with US/UK time zones.
• Working knowledge of ITIL-aligned support processes (incident, change, and problem management).
• Hands-on experience integrating applications via APIs.
• Good communication skills, with the ability to support end users and collaborate across cross-functional teams.
• Prior experience mentoring junior team members or interns is a plus.
• Highly organized with the ability to manage multiple priorities and tickets simultaneously.