Enterprise Platform Advisor (Public Sector)

What You’ll Do

• Govern Account Strategy: Uncover and shape each customer’s business goals, translating them into prioritized, actionable roadmap plans and driving executive execution.
• Drive Platform Adoption: Lead customer adoption initiatives by empowering clients to become entirely self-sufficient in building, managing, and scaling Appian applications.
• Mitigate Portfolio Risk: Monitor overall account health, proactively addressing business, program, implementation, and technical risks to remove barriers to long-term growth.
• Formulate Value Cases: Identify expansion opportunities across your portfolio and articulate clear, data-backed business value cases for additional software investment.
• Advise Executive Leadership: Communicate confidently across technical engineering teams, business stakeholders, and C-level executives to align technology with corporate strategy.
• Architect Process Improvement: Recommend sophisticated process improvements and technology solutions, including Artificial Intelligence, to drive immense organizational efficiency.

Required Qualifications

• Education: Minimum of a Bachelor’s degree from an accredited institution, ideally in a technical or analytical field.
• Experience: 10+ years of combined experience in technology, enterprise account strategy, or technical consulting.
• Strategic Advisory: Proven ability to act as a trusted advisor, guide technical teams, and drive measurable business value for enterprise customers.
• Ecosystem Mastery: Demonstrable understanding of large-scale enterprise platforms, system integration, and how complex software architectures solve business problems.
• Agile Governance: Strong operational organization, project management skills, and experience with Agile software development practices.
• Travel: Willingness to travel an average of 20% annually to engage in-person with strategic customers.

Preferred Qualifications

• 5+ years of dedicated experience within customer success management, program management, account management, or executive advisory services.
• Direct hands-on experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS / PaaS).
• Strong foundational understanding of advanced data architecture or enterprise architecture frameworks.