Onboarding Program Manager

About the role

New hires join Anthropic every week; their first days here shape how they understand our mission and culture, and help to accelerate their time to productivity. We're looking for a Program Manager to own the live delivery of our new hire onboarding program, so that every cohort, whatever its size or timing, gets an experience that is well run, welcoming, and grounded in what makes Anthropic distinctive.

You'll own our San Francisco onboarding program end to end: facilitating sessions, overseeing the operating rhythm behind each cohort, and orchestrating across Recruiting, People Services, Workplace, IT, and the many presenters who bring the program to life. You'll work within our overall onboarding strategy and program design, and your job is to deliver our live onboarding program reliably, week after week, while spotting where the experience can get better and feeding those insights into how the program evolves.

This role suits someone who loves the craft of running a great program: the preparation, the moments in the room, and the systems that make it all repeatable at scale. You'll do well here if you stay calm when plans change, care deeply about the details that shape a first impression, and bring warmth and clarity to a room of people on their first day.

This role requires being in the office at least two days a week – on all programming days and as needed otherwise.

Key responsibilities

• Own weekly program delivery: Run each onboarding cohort from pre-arrival readiness through program close, so every cohort gets a consistent, high-quality experience
• Facilitate live sessions: Serve as the primary facilitator and host for every cohort, setting the tone for new hires and keeping the program on time and on message
• Support presenters and facilitators: Brief and prepare the speakers, panelists, and backup facilitators who deliver program content, so sessions land well regardless of who is in the room; deliver feedback as needed and support content iteration
• Oversee cross-functional execution: Partner closely with the NHO coordinator to coordinate across Recruiting, People Services, Workplace, IT, and AV, so that start dates, device readiness, rooms, catering, and communications come together each week
• Set the weekly operating rhythm: Prioritize and sequence program logistics and coordination work each week, making sure nothing falls through the cracks
• Support improvements to the program's operating system: Partner closely with the NHO coordinator to improve run-of-show documents, checklists, playbooks, and automations that make the program repeatable, reduce single points of failure, and flex with variable cohort sizes
• Track program health: Monitor operational and experience metrics via new hire feedback, surface trends and friction points, and bring recommendations that inform program design and priorities
• Drive content improvement: Based on new hire feedback and company needs, work with facilitators and the broader onboarding team to iterate on and improve program content over time
• Plan ahead for what could change: Anticipate cohort size swings, holidays, space constraints, and last-minute changes, with contingency plans ready before they're needed

Minimum qualifications

• Interest in Anthropic's mission and in helping new hires connect their work to it
• Extensive experience owning the end-to-end delivery of a recurring program, event series, or training program with many stakeholders
• Advanced experience facilitating or presenting to large groups, in person and virtually
• Strong project management skills, including building and running timelines, trackers, and checklists in Google Workspace (Docs, Sheets, Calendar) or similar tools
• Working proficiency with Slack and Google Workspace
• Exceptional written and verbal communication, including communications for audiences ranging from new hires to senior leaders
• Demonstrated ability to coordinate across teams without formal authority to meet fixed, recurring deadlines

Preferred qualifications

• Experience running onboarding, orientation, or learning and development programs in a fast-growing organization
• Experience scaling a program's cadence or volume, such as moving from biweekly to weekly delivery, while maintaining quality
• Experience building workflows or automations with AI tools like Claude to reduce manual work
• Familiarity with program measurement, including survey tools (such as Qualtrics), feedback analysis, and reporting on program metrics
• Experience managing a bench or rotation of presenters, facilitators, or volunteer contributors